Type of Claim

Documents Required

Canceling and Cutting short your trip

1. Insurance policy schedule/certificate of insurance/tour operators booking invoice showing payment of your insurance premium.
2. Original evidence to substantiate travel e.g. booking invoice, travel itinerary, tickets, Insurance Certificate / Document.
3. All unused and used travel tickets, itineraries etc
4. If curtailment is due to the medical condition, including death, of someone with whom you have booked to travel or a Relative or friend living abroad with whom You plan to stay please have the attached medical certificate completed by the usual medical practitioner of the individual whose condition has caused the submission of this claim.
5. If curtailment was due to an injury or illness suffered by an individual appearing on the certificate of insurance and who traveled on the holiday, please provide the written confirmation of the physician who treated the individual in resort that curtailment was medically necessary.
6. If curtailment is due to a death we require a certified copy of the death certificate. In addition if the deceased was insured under the certificate upon which this claim is being submitted we require a copy of the Grant of Probate/Letters of Administration issued in respect of the deceased's estate.
7. If this claim is being submitted as a result of an injury please provide a full description of the incident leading to the injury, if a third party was involved please provide their details and those of their insurer if available.
8. If curtailment is for a reason other than those detailed in points 3 and 4 please forward independent written evidence of the incident or circumstances that have resulted in the submission of the claim.
9. The original holiday cancellation invoice. If your booking was flight only you may not be able to obtain this document, if this is the case please provide a written statement to this effect from the travel agent.
10. If cancellation is due to redundancy we require a letter from your former employer which confirms that you have been made redundant and are due to receive a payment under current Redundancy Payment Legislation, the position you held and your length of service.
11. If cancellation is on medical grounds, including death, the attached medical certificate(s) must be completed by the usual medical practitioner of the individual whose condition has led to the submission of the claim.

Travel Delay

1. Copy of your ticket showing the original itinerary
2. Copy of boarding pass of planned travel
3. A dated official confirmation letter from the Airlines stating the reason for delay and duration of delay.

Medical and other expenses & Personal Accident

1. Original prescriptions and invoices.
2. Any medical report and/or information given on the site of the medical emergency
3. Passport copies showing the exit & entry dates.

Missed departure

1. Copy of your ticket showing the original itinerary
2. Confirmation of the reason for the delay and how long it lasts from the appropriate authority

Personal belongings and baggage

1. Copy of your ticket showing the itinerary
2. Copy of Baggage Tags
3. PIR + A dated official confirmation letter from the Airlines that the baggage is loss or delayed (duration of delay)

Passport and travel documents

1. Invoices for the cost of replacing Your passport, travel tickets, Green Cards and admission tickets prepaid before Your departure