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Call Center Agent

The Call Center Agent (CCA) works in a fast-paced environment assisting customers with travel needs and resolving customer concerns and other duties as assigned.

Key Responsivities:

  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades

Job-Specific Skills Required:

  • A minimum of 2 years of customer service experience.
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
  • Typing speed of at least 25 WPM.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to learn and operate a computerized reservation system.
  • Friendly and outgoing personality.
  • Self-motivated and team player.
  • Provide high quality customer service on every call.

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