Sales Support Executive
We are looking for a Sales Support Executive to be based in Kuwait who will be responsible to look for opportunities to maximize revenue contribution, market share and brand awareness whilst sharing important market intelligence and business leads with the Sales Manager/ Key Account Managers.
The incumbent will also be responsible for making travel arrangements, filing paperwork, managing appointments and providing other support tasks for the sales staff.
Responsibilities and Duties:
- Support Key Account Managers, Sales Manager and Area Manager for backend sales
- Work as a link between the sales force and the Kuwait market to monitor/develop pools of revenue, implement strategies and action plans to grow and support sales revenue targets
- Prepare detailed monthly sales reports containing relevant information on agents, territories, quotas, inventories, budgets, leads, growth projections, and marketing initiatives
- Engage with customers daily to answer questions, resolve complaints, handle sales escalations, initiate follow-up on leads
- Attend meetings as required with sales staff, managers, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
- Organize and coordinate promotional events and annual celebrations for clients, executives, and/or sales personnel, including researching and booking venues, entertainment, and vendors
- Monitor performance of segments, sales channels, destinations and reporting of deviations
- Monitor performance of accounts, work with business intelligence data, reports and keep track of sales targets
- Identify pools of revenue including current and future diversification of destinations
- Identify, explore and develop sales leads
- Assist the Key Account Managers/ Sales Manager with updating and monitoring of agreements for corporate accounts
- Minimum weekly update of performance e.g. at the sales meetings, as well as ad-hoc reports on channel development, opportunities and deviations
- Assist in organizing and conducting promotional activities such as trade shows, product training, customer events, roadshows etc.
- Manage ticket office function and assist walk in customer and trade partners
Requirements and Qualifications:
- Graduate in Business Administration preferably Sales or Marketing or Finance
- Good MS Office skills
- 3 – 5 years of Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings
- Excellent verbal and written communication skills in Russian and English. Arabic will be an added advantage
- Enthusiastic and positive with excellent multitasking skills
- Attention to detail is necessary as well as being a people person with excellent customer service knowledge
