Business Consultant – Airline IT Systems
Jazeera Airways is seeking a highly skilled Business Consultant to join our IT department as a functional expert in airline systems. The ideal candidate will bridge the gap between business operations and technology, ensuring seamless integration and optimal performance of airline-specific IT systems.
This role requires in-depth knowledge of airline operations, strong analytical skills, and expertise in functional areas such as reservations, flight and ground operations, departure control, revenue management and Finance/HR ERP.
Responsibilities and Duties:
- Serve as the primary point of contact for all functional aspects of airline IT systems.
- Understand and document business requirements, processes, and workflows related to airline operations.
- Provide guidance on best practices and system capabilities to optimize business outcomes
- Collaborate with business stakeholders and IT teams to ensure effective system integration and functionality.
- Conduct gap analysis and propose solutions to align systems with business needs.
- Support the development, testing, and implementation of system enhancements
- Act as a liaison between business users and technical teams.
- Facilitate workshops, training sessions, and knowledge-sharing initiatives for business users.
- Build strong relationships with internal and external stakeholders, including vendors and partners.
- Participate in the planning and execution of IT projects related to airline systems.
- Ensure project deliverables meet functional requirements and align with business goals.
- Provide subject matter expertise during the design, development, and testing phases.
- Assist in resolving functional issues and provide second-level support for airline systems.
- Monitor system performance and proactively address potential challenges.
- Collaborate with technical teams to address system defects and enhancements.
- Stay updated with industry trends, emerging technologies, and best practices in airline IT systems.
- Recommend process improvements and technology upgrades to enhance efficiency and productivity.
Requirements and Qualifications:
- Bachelor’s degree in Computer Science or equivalent.
- PMP certification.
- 10 years or above IT business analyst experience including 5 year airline experience.
- Understanding aviation business dynamics
- Strong understanding of airline operations and business processes.
- Hands on working experience on various IT tools and techniques
- Contract management with outsource software & hardware vendors, consultants, and other third party IT service providers
- Proficiency in documenting business requirements and translating them into technical specifications.
- Project Management
- Experience with system integration and implementation projects
