Designed to provide you with flexibility and control during unexpected travel disruptions. Whether you need to rebook quickly or prefer a refund, this service ensures you’re covered!
Terms & Conditions Apply
On the “Flight Selection” page, add Disruption Assistance to your trip after selecting your flight and proceed with your booking.*
If your flight gets delayed by 2+ hours or canceled less than 24 hours before your departure, you can rebook at no additional cost (up to the stated amount per traveler).**
Not happy with the rebooking options? Get a 100% refund of your trip cost (includes base fare and taxes only).**
*The service cost varies depending on the trip that you're booking
**Please note that Disruption Assistance is not applicable to flights that are disrupted due to a state of emergency.
Worried about your flight being delayed or canceled? Add Disruption Assistance. If your flight gets delayed by 2+ hours or canceled less than 24 hours before yo...
Read moreWe will monitor your flight and, if you experience a disruption, will notify you via email or push notification to present your options: A rebooking on one of t...
Read moreThe amount of your service satisfaction guarantee refund is 100% of your trip cost (base fare + taxes), excluding add-ons....
Read morePlease contact Jazeera Customer Support...
Read moreIf unused, Disruption Assistance will expire twenty-four (24) hours after the last flight of your booked trip....
Read moreIf, for any reason, you believe you have experienced an eligible disruption but have...
Read moreMost bookings made with Jazeera are eligible for Disruption Assistance. If this is available to be purchased for your flight, you will be offered...
Read moreA delay for more than the time specified to you when purchasing the Service. A cancelation of your flight. The cause of the disruption does not...
Read moreYou will be presented with a set of alternative flight options: From the same origin city to the same destination city On the same day or next...
Read moreIn some circumstances, there may be no alternative flight options available. In that case, you may choose to receive a service satisfaction...
Read moreThe Disruption Assistance fee is a service fee and is not refundable, even if you cancel your booking....
Read moreNo, Disruption Assistance is only valid for...
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