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Cabin Crew

We are looking for dynamic and customer-oriented individuals to be a part of our Cabin Crew team.

As a Cabin Crew, you would be responsible for providing top-notch inflight service while ensuring a safe and comfortable travel experience for the passengers. A warm welcome, graceful service and a safe and comfortable spirit makes the journey of your customers memorable.

You will be part of a team that is hardworking and customer focused with a passion to provide a delightful customer experience.

To be a part of our exciting journey you need:

• To be based in Kuwait
• Minimum education High School (12 years of schooling or more) or equivalent degree 
• Fluent in English - verbal and written comprehension; Fluency in another language will be an added advantage
• Minimum height: 160cm & weight proportionate to height 
• The ability to swim 50 metres unaided
• No visible tattoos  
• Excellent Customer Service & Interpersonal Skills
• High energy and ability to work in shifts
• “Can Do” attitude

Call Center & Reservation Agent

We are looking for Call Center & Reservation Agent(s) who would be responsible for inbound and outbound calls. Call Center Agent has to respond to incoming calls from the customers to answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. While maintaining high-quality customer service, the Call Center & Reservation Agent will also be responsible to convert calls into sales.

Responsibilities and Duties:

• Attend inbound calls and make outbound calls
• Communicate clearly with and effectively with customers via calls, emails, WhatsApp etc.
• Identifying, escalating priority issues and reporting to the Team Leaders
• Achieve KPIs assigned for sales & ancillary
• Support and assist customers and travel agents
• Promote Jazeera Airways services & company products
• Attend and respond passengers’ complaints and queries
• Work on the reservation system and handle the sales requirements
• Maintain service quality and follow up on customers’ inquiries
• Handle flights disruption and communicate the same with customers in case of any delays, flights cancelled, or time changes (if needed)
• Assist and guide online & offline customers with all travel regulations

Requirements and Qualifications:

• Minimum High School/Diploma or equivalent
• Minimum 1-year experience in a customer support role
• Excellent Customer Service & Selling Skills
• Excellent Interpersonal Skills
• Professional Phone Etiquettes
• Knowledge of Microsoft Windows
• Must be willing to work in shifts
• Should be Punctual & Dependable

CRM Specialist – Technical

We are looking for a CRM Specialist – Technical to manage and support technical activities across all stages of the airline’s multi-channel CRM and Marketing Automation stages encouraging customer acquisition, up-selling, cross-selling, and retention. Assisting the Digital and CRM Team with the technical know-how of campaigns and implementations.

Responsibilities and Duties:

• Contribute to CRM strategy using relevant RFM and segmentation data
• Manage the MarTech stack of the company to ensure technical systems are being optimised
• Help CRM and digital teams with technical campaign set-up and implementation on CRM, Marketing Automation platforms, Website, and Apps
• Automate Campaigns, set deployment strategies, and develop QA process.
• Maximize the efficiency of the CRM and Digital Marketing data to improve campaign performance and results.
• Track Campaign performance and set optimization strategies for maximum conversions from all the campaigns.
• Conduct A/B Testing with our Emails, Landing Pages to improve engagements, user experience, and maximize conversions and ROI.
• Understand relevant Digital Marketing and CRM Marketing KPIs and continuously analyse data, create reports and convey it to the management. Refine tactics on the basis of data.
• Grow customer database through acquisition campaigns across different channels.
• Oversee technical implementation of Customer Loyalty programs across all the channels.

Requirements and Qualifications:

• Degree in Computer Science/ IT, Business, or Marketing discipline or similar
• Minimum 3 years’ specialist technical experience
• Strong HTML, CSS, and JavaScript knowledge. Experience with SQL, and AMPscript is a plus.
• Understanding of APIs, Databases, Data Lakes, and systems connection.
• Understanding of IT terms and concepts.
• Experience working on CDP, CRM/ Marketing Automation platforms
• CRM, research & analytical skills and strict attention to details.
• Initiative, creative thinking, and decisive.
• Excellent English communication skills. Arabic is a plus.
• Strong co-ordination skills
• Adaptable to changes

Customer Relation Officer   We are looking for Customer Relation Officer to effectively respond to customers’ queries, solve service issues, enhance customer experience and ensure outstanding customer service. Responsibilities and Duties: Commits to quality service for every passenger and responds to general enquiries with accurate information on Jazeera products or by effectively sourcing relevant & accurate information from necessary sources Maintains a working knowledge of the current process and relevant support services within and from other connected departments to ensure a better understanding of issues and solutions Demonstrates knowledge and understanding of passengers with unsatisfied travel experiences of money loss, health and personal schedule troubles Handles Customer’s complaints & feedback Handles all guest queries effectively & professionally whilst building rapport and ensuring outstanding quality service is provided Effectively handle DGCA & Local Authorities Complaints & Lawsuits and escalates issues as required Investigate claims cases and ensures that company terms and conditions are adhered Ensures service recovery once the investigation concludes with the passenger’s right to be compensated Oversee technical implementation of Customer Loyalty Programs across all the channels Uses technology and software applications effectively in accordance with task requirements Maintains a high level of service quality ensuring customer satisfaction Any other task as assigned by Manager Requirements and Qualifications: Minimum 2 Years experience in Customer Service Preferred background experience in Banking/Automobile/Aviation/Telecommunication Excellent communication skills in English. Arabic is an added advantage Attention to detail, quality and meticulousness of tasks Good appearance Good knowledge of MS Office, computer applications and office administration work Creative with new Ideas for immediate implementation for Customer Service & Satisfaction

Hard Services Supervisor

We are looking for a Hard Services Supervisor to perform technical work whilst supervising the maintenance of the facilities. Primary duties include supervision of maintenance programs for heating, ventilation, air conditioning, electrical, plumbing and structural, civil, security machines, BHS low voltage systems, care and repair, requisitioning equipment, tools materials and supplies. manpower and resources including sub-contractors and their staff.

Responsibilities and Duties:

• Performs manpower management by reviewing contractors’ plans, allocation of tasks for technical staff, shift schedules and handover
• Reviews and supervises facilities asset master list, CAFM system and facility helpdesk
• Manages facility technical store, maintains store records and prepares consumption data
• Reviews and monitors cost allocation against budget for OPEX and CAPEX
• Observes and prepares review reports for each contractor against SLAs and KPIs
• Supervises Operations & Maintenance scope of work at the facility such as preventive maintenance, corrective maintenance and technician’s attendance and performance
• Follows up on client/occupant/tenant/ other department complaints
• Coordinates between resident, DLP and external contractors
• Follows up on the handing over aspects of MEP works, from Projects/Construction to end-user/ operation team
• Supervises design, plan and execution of varied projects for the facility, fit-out activities and other commercialization projects
• Maintains records of all data relevant to the facility like electricity, water consumption etc.
• Maintains documents like built drawings and O&M manuals
• Verifies and manages daily, weekly and monthly FM reports
• Prepares periodic reports about technical parameters of electromechanical systems in the facility
• Maintains a constant awareness of the Company’s Health & Safety policy and carry out your work in accordance with its requirements
• Any other tasks, as assigned by the Management

Requirements and Qualifications:

• Engineering Graduate (mechanical /electrical /industrial)
• Diploma with relevant facilities management system knowledge
• 5 - 7 years in-depth experience in a similar role with experience of safe working practices, risk assessments, method statements and permit-to-work systems
• Knowledge of Workplace Health and Safety (WH&S) practices and policies
• Experience in leading and developing a large team in a similar operation
• Committed to delivering exceptional service standards
• Passionate about quality customer service
• Excellent communication skills

Sales Support Executive

We are looking for a Sales Support Executive to be based in Kuwait who will be responsible to look for opportunities to maximize revenue contribution, market share and brand awareness whilst sharing important market intelligence and business leads with the Sales Manager/ Key Account Managers.

The incumbent will also be responsible for making travel arrangements, filing paperwork, managing appointments and providing other support tasks for the sales staff.

Responsibilities and Duties:

• Support Key Account Managers, Sales Manager and Area Manager for backend sales
• Work as a link between the sales force and the Kuwait market to monitor/develop pools of revenue, implement strategies and action plans to grow and support sales revenue targets
• Prepare detailed monthly sales reports containing relevant information on agents, territories, quotas, inventories, budgets, leads, growth projections, and marketing initiatives
• Engage with customers daily to answer questions, resolve complaints, handle sales escalations, initiate follow-up on leads
• Attend meetings as required with sales staff, managers, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
• Organize and coordinate promotional events and annual celebrations for clients, executives, and/or sales personnel, including researching and booking venues, entertainment, and vendors
• Monitor performance of segments, sales channels, destinations and reporting of deviations
• Monitor performance of accounts, work with business intelligence data, reports and keep track of sales targets
• Identify pools of revenue including current and future diversification of destinations
• Identify, explore and develop sales leads
• Assist the Key Account Managers/ Sales Manager with updating and monitoring of agreements for corporate accounts
• Minimum weekly update of performance e.g. at the sales meetings, as well as ad-hoc reports on channel development, opportunities and deviations
• Assist in organizing and conducting promotional activities such as trade shows, product training, customer events, roadshows etc.
• Manage ticket office function and assist walk in customer and trade partners

Requirements and Qualifications:

• Graduate in Business Administration preferably Sales or Marketing or Finance
• Good MS Office skills
• 3 – 5 years of Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings
• Excellent verbal and written communication skills in Russian and English. Arabic will be an added advantage
• Enthusiastic and positive with excellent multitasking skills
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge

Flight Dispatcher

Jazeera Airways is currently looking for a Flight Dispatcher who exercises non-shared system with PIC & has been delegated part of operational control functions such as but not limited to evaluating the weather, flight planning, route selection, cancel, delay or terminate flights with consideration given to safety and security above all other factors.

Responsibilities and Duties:

• Assist the PIC in flight preparation and provide the relevant information required
• File a flight plan with the appropriate ATS unit
• Furnish the PIC in flight, by appropriate means, with information that may be necessary for the safe conduct of the flight
• Has Non-Shared system with the PIC for the safety and operational control of flights
• Authorizes, regulates, and controls commercial airline flights according to government and company regulations to expedite and ensure safety of flight
• Analyses and evaluates meteorological information to determine potential hazards to safety of flight and to select the most desirable and economic route of flight
• Prepares flight plans containing information such as maximum allowable take-off and landing weights, weather reports, field conditions, NOTAMS, and many other informational components required for the safe completion of flight such as cargo information including dangerous goods
• Prepares and signs the dispatch release
• Flight Dispatcher is responsible to track Jazeera Airways aircraft fleet all the time and make sure Aircraft position is auto-reported every 15 minutes through Global Beacon tracking system & notify the appropriate ATS unit when the position of the aircraft cannot be determined and attempts to establish communication are unsuccessful
• Delays or cancels flights if unsafe conditions threaten the safety of aircraft or passengers
• Monitors weather conditions, aircraft position reports, and aeronautical navigation charts to evaluate the progress of flight
• Updates the pilot in command of significant changes to weather or flight plan and recommends flight plan alternates, such as changing course, altitude and, if required, en-route landings in the interest of safety and economy
• Arranging unplanned charter or extra flights on the instruction of operations management, coordinating requisite tasks with different departments and relevant external agencies
• Receives post flight documents and other records, log it in the operational system, forward copies/originals to appropriate departments as necessary and storage as per procedures
• Originates and disseminates flight information to others in his/her company including stations and reservations
• Coordinate fuelling, catering, engineering services, ramp and airport handling services for preparation of flight and cater to specific requests of crew ensuring safe, economic and on time operation of JZR flights
• Monitor radio communications and respond appropriately

Requirements and Qualifications:

• Minimum High School
• Minimum 2 years of work experience in a similar role
• Holds valid flight dispatch certificate/license or equivalent
• Flight planning System Knowledge and experience
• Strong co-ordination skills
• Proficient in MS Office Suite
• Excellent communication skills