Standards and Procedures Officer – Ground Operations
We are looking for Standards and Procedures Officer who would be responsible for documentation of process and procedures in line with Jazeera Airways and regulatory policies to set and support the implementation of standards and procedures that come under the functions within the scope of Ground Operations based on approved manuals and industry standards.
The incumbent will be also responsible to assist in authoring and publishing manuals under Ground Operations department that include Passenger and Baggage Handling, Aircraft ground handling, Aircraft loading, Load Control and Aircraft de-/anti-icing, and Training.
Responsibilities and Duties:
- Update and revise Ground Operation Department manuals and procedures to be in line with KCASR and IATA/ICAO documentations and standards.
- Participate in internal/external audit to ensure department complies with industry standards.
- Assist in conducting and updating gap analysis between IGOM and Ground Operations manuals and implement the variance across the network.
- Oversees operational safety performance within functional areas of the department and ensure that appropriate Safety Risk Management (SRM) activities are carried out with staff involvement as necessary to build up safety awareness.
- Coordinates with the respective line managers in the resolution of mitigation strategies for the identified consequences of hazards and ensure that adequate arrangements exist for safety data capture and employee feedback.
- Coordinates with respective line managers in the implementation of corrective actions plans and ensure that corrective action is taken in a timely manner.
- To publish ground operations calendar to track each mandatory activities station wise.
- Assist to monitor and track the Mandatory Quality Control Activities across the network.
- Review departmental SPIs/SPTs.
- Reviews the effectiveness of previous safety recommendations; and.
- Oversees safety promotion activities as necessary to increase staff awareness of safety concerns and to ensure that they are provided appropriate opportunities to participate in safety management activities.
- Represents the first level of SME for all GOM related enquiries.
- Provide assistance to follow-up, review, proofing and design of Ground Operations checklists, forms and stationery to ensure common policy is followed network wide.
- Assist in monitoring regulations / standards and industry recommended practices and publishing relevant network wide airport bulletins to ensure compliance with relevant safety, security and operational requirements.
- Assist in monitoring and reviewing IATA annual publications and guidelines (IATA AHM, DGR, IGOM), to ensure strict adherence and compliance.
- Participates in working groups within Ground Operations and relevant stakeholders to ensure passenger, baggage, load control and aircraft handling policy and procedures are aligned.
- Provide and manage a comprehensive library of all Ground Operations departmental procedures keeping them up to date.
- Communicates effectively with all outstations on newly implemented procedures and/or modifications to existing procedures through the preparation of Ground Operations bulletins and/or safety bulletins.
- Support the Training, Standards and Procedures Manager in new projects under ground operations.
Requirements and Qualifications:
- Bachelor’s degree or equivalent from a recognised University.
- Has at least 4 years of job related experience.
- Have experience within an airline ground service or GHA operation environment is necessary.
- Have working exposure to internal/external audit practices.
- Have an understanding of relevant KCASR and IATA standards.
- Have excellent working knowledge of passenger/ramp handling operations.
- Have a good understanding of SMS concepts,
- Knowledge of MS Office.
