Duty Supervisor – Dammam
We are looking for an experienced Duty Supervisor for our Dammam station in KSA to supervise all Ground Handling Agent’s and cargo handling activities in land and airside to ensure professional and timely customer service provided to Jazeera Airways’ passengers.
Responsibilities and Duties:
- Ensure opening of check-in counters at STD -3hrs
- Carry out GHA briefing on flight situation and all special handling requirements e.g. VIP/CIP/WCHR/UM etc.
- Monitor closely check-in process i.e. documents checks/ baggage acceptance/ baggage labelling etc. Ensuring J9 service standards are met.
- Monitor average queuing time and transaction time. Ask security questions, control EB revenues and identify passengers with bulky hand baggage.
- Carry out airside and ramp duties ensuring proper aircraft loading/unloading.
- Coordinate with GHA coordinator (Dispatcher) for proper follow up on load sheet and all post departure messages, ensuring that J9 standards are met.
- In case of flight disruptions follow laid down procedures to minimize inconveniences.
- Ensure proper handling of import and export cargo.
- Ensure safe, secure, on-time and economic operations of all the flights.
Requirements and Qualifications:
- Minimum High school degree; Graduate will be preferred
- Minimum 2 years of experience as a Duty Supervisor or a minimum of 5 years of experience in Airport Operations of a Commercial airline preferably in KSA
- Strong leadership skills. Able to manage, motivate and develop all levels of staff to achieve operational goals.
- Excellent knowledge of the Airport organization / Passenger Handling Services.
- Excellent understanding of customer services, customer care and customer needs.
- Ability to work under pressure, initiative, fast decision maker, flexible,
- Planning & organizing skills, team spirit, high sense of safety & responsibility.
- People with IATA degree/ certificate in Airport Operations will be preferred
