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Sr. Manager - E-commerce

 

Jazeera Airways is looking for Sr. Manager - E- commerce (OTA, E-Commerce & 3rd Party Ancillary) who would be responsible for achieving revenue targets for:

  • Distribution - Indirect Online (B2B & B2C) channel (GDSs, Aggregators, Meta Search platforms, OTAs) promotion, sales & revenue.
  • Ancillary – Third Party and Distributed Ancillary.

Responsibilities and Duties:

  • Distribution:
    • Identify new & potential online sellers across various geographies and support in establishing commercial contracts
    • Collaborate with POS leaders across network to manage respective online sellers
    • Devise and drive commercial strategy for the indirect online channel with business intelligence & route heatmaps for OTAs (B2B & B2C & Aggregators)
    • Monitor & address Look to Book (L2B) waste & fare under-cutting by OTAs
    • Manage PSS configurations associated with the indirect online channel and house keeping
    • Full knowledge of Navitaire distribution APIs with clear understanding of XML/JSON Request / Response Logs to address integration queries, project management & deliveries
    • Map & Manage Seller lifecycles (contracts, documentation, registrations, integrations, testing, Go-Live, trainings)
    • Devise and drive Meta Search platform with progressive contribution, settlements (Deposits, BSP, Credit Card, bank transfers) & commercials
    • Responsible for cost & commercials for OTAs & aggregators - commissions, PLBs, routes deals, online tactical campaigns & marketing on seller platforms
    • Supervise appropriate after-sales support through collaboration with the Sales Support Team
  • Digital Marketing & E-commerce:
    • Devise and drive E-commerce strategy, budget & P/L & cost efficiency & control
    • CRO & Analytics – Conversion optimization & Google / Adobe Analytics
    • Devise promotion & campaign strategy for sales promotion, tactical campaigns, festivals, events, new product, features launches and destinations, co-branded promotions with loyalty partners, banks, cards & wallets
    • Payment gateway relationship, commercials, integrations & aggregation
    • Currency acceptance, payment method mapping, success rate optimization
  • Non-Core Ancillary:
    • Devise and drive ancillary attachment & revenue strategy
    • Increase Yield (RevPerPax) to 15% of avg. base revenue
    • Responsible for existing P/L from 20+ ancillary products
    • Product lifecycle (Relationship, engagement, integration, production, monitor & optimization) 3rd party ancillaries
    • Responsible to optimize prices, sales & promotion across sales channels – pre-book, after sales, airport


Requirements and Qualifications:

  • Bachelor's degree in Business Administration specializing in Sales or any related field.
  • 12+ years of Experience in a similar role/airline e-commerce/sales/distribution
  • Team Management & relationship building
  • Complete knowledge of Navitaire and distribution API (XML/JSON request/response Logs)
  • Attention to detail is necessary as well as being a people person with excellent customer service knowledge
  • Excellent MS Excel skills
  • Excellent verbal and written communication skills in English