Assistant Manager - Core Ancillary Products
Jazeera Airways is seeking a highly dynamic and self-motivated individual to join the Ancillary Revenue team as an Assistant Manager for Core Ancillary Products. The successful candidate will be responsible for managing the revenue and day-to-day operations of existing fee-based ancillary products (baggage, seats, lounges, upgrades, etc.) and helping develop new products to meet revenue targets.
Responsibilities and Duties:
- Identify new opportunities for ancillary revenue streams by tracking market trends, benchmarking competitor offers, and exploring unique service innovations.
- Conceptualize and implement new products and services to drive revenue growth. Lead the integration of these products across all sales channels.
- Own the product lifecycle, coordinating with internal and external stakeholders to manage the end-to-end process from concept to go-live. Plan, execute, and oversee UAT (User Acceptance Testing) to ensure product quality and performance across all platforms.
- Continuously refine product content (offerings, terms & conditions) and optimize fee structures based on market competition and customer demand.
- Monitor and analyze the attach rate of ancillary products with air-ticket sales on a daily and monthly basis. Devise strategies to increase attachment rates across different routes and customer segments.
- Organize marketing and promotional campaigns for ancillary products targeting consumers, trade partners, contact center teams, and airport staff.
- Collaborate with the in-house configuration team to manage settings and updates for ancillary products.
- Lead project management efforts for ancillary product initiatives, ensuring timely delivery and providing comprehensive product documentation for stakeholders.
Requirements and Qualifications:
- Bachelor’s or Master’s degree in Commerce, Business, or a related field.
- Minimum 8 years of experience in managing e-commerce or ancillary products in airlines, online travel agencies, or travel technology companies.
- In-depth understanding of Passenger Service Systems (PSS) and familiarity with New Skies, Navitaire's APO, and PSS configurations.
- Strong commercial acumen and ability to analyze large datasets.
- Proficiency in digital marketing fundamentals and relevant tools (knowledge of Tableau or Power BI is a plus).
- Excellent project management skills with the ability to lead multiple initiatives simultaneously.
- Strong communication skills for working with diverse teams and stakeholders.
