Careers

Duty Supervisor – Dammam

We are looking for an experienced Duty Supervisor for our Dammam station in KSA to supervise all Ground Handling Agent’s and cargo handling activities in land and airside to ensure professional and timely customer service provided to Jazeera Airways’ passengers.

Responsibilities and Duties:

• Ensure opening of check-in counters at STD -3hrs
• Carry out GHA briefing on flight situation and all special handling requirements e.g. VIP/CIP/WCHR/UM etc.
• Monitor closely check-in process i.e. documents checks/ baggage acceptance/ baggage labelling etc. Ensuring J9 service standards are met.
• Monitor average queuing time and transaction time. Ask security questions, control EB revenues and identify passengers with bulky hand baggage.
• Carry out airside and ramp duties ensuring proper aircraft loading/unloading.
• Coordinate with GHA coordinator (Dispatcher) for proper follow up on load sheet and all post departure messages, ensuring that J9 standards are met.
• In case of flight disruptions follow laid down procedures to minimize inconveniences.
• Ensure proper handling of import and export cargo.
• Ensure safe, secure, on-time and economic operations of all the flights.

Requirements and Qualifications:

• Minimum High school degree; Graduate will be preferred
• Minimum 2 years of experience as a Duty Supervisor or a minimum of 5 years of experience in Airport Operations of a Commercial airline preferably in KSA
• Strong leadership skills. Able to manage, motivate and develop all levels of staff to achieve operational goals.
• Excellent knowledge of the Airport organization / Passenger Handling Services.
• Excellent understanding of customer services, customer care and customer needs.
• Ability to work under pressure, initiative, fast decision maker, flexible,
• Planning & organizing skills, team spirit, high sense of safety & responsibility.
• People with IATA degree/ certificate in Airport Operations will be preferred

Planning Manager

Jazeera Airways is looking for an experienced Planning Manager to be based in Kuwait who would be responsible for Maintenance & Material Planning activities such as: Short Term, Long Term Planning, and Material Planning.

Responsibilities and Duties:

• Develops and maintain written procedures or policies as may be necessary for the improvement of maintenance and material planning processes;
• Directly supervises the implementation of detailed plans and assign routine, non- routine and project works on aircraft and aircraft components for accomplishment by Maintenance Provider or other sub-contractors;
• Maintains a high level of coordination with Quality Assurance, Maintenance Provider, Logistics and other departments to ensure rapid identification, response and resolution of problems affecting on-schedule performance and reliability of the Jazeera Airways operated fleet;
• Lead technical policy in support of the company long term safety and security standards and ensure the safety of company staff and other persons impacted by the company engineering and maintenance activities and promotes adherence to company technical standards in compliance with the approved maintenance program and the requirements of the DGCA;
• The development and implementation of company’s policies and standards as applicable to quality assurance and co-operate with the Compliance Monitoring manager to ensure compliance;
• Enforces the consistent monitoring, scheduling and compliance of all scheduled maintenance tasks in accordance with the approved Maintenance Program and Engineering publications, as requirement in keeping the aircraft serviceable and airworthy;
• Establishes periodic review of Service Providers’ performance, ensuring conformance to Service Line Agreement;
• Regularly assess the performance of Materials and Maintenance Planning against the set Key Performance Indicators as approved by Head of Engineering;
• Performs other duties as required to monitor department budgets related to maintenance and assist all team members to manage all production schedules;
• Manages the monitoring and on-time replenishment of stock-item, directs regular review and updating of safety stock level as set in the system according to the current operational requirement;
• Reviews and endorses for approval the recommendation for additional spares and/or stock provisioning, as well as additional and coverage for parts pooling by contracted service providers, as deemed necessary;
• Management of long-term maintenance plan and make necessary changes required to support operator and company’s objectives;
• Management of Task Cards to ensure the task card database satisfies customer list of work and airworthiness requirements, including; Continuous improvement & development;

Requirements and Qualifications:

• Engineering degree from aeronautical, mechanical, electrical, electronic, avionic or other studies relevant to the maintenance and continuing airworthiness of aircraft/aircraft components and / or DGCA / EASA license in either Airframe and Power plant category or avionics category.
• Minimum 10 years of relevant work experience out of which atleast 3 years in supervisory/ managerial position.
• Knowledge of QMS, SMS, AVSEC, HF, and engineering documentation system;
• Good technical knowledge (theoretical and practical) in A320 aircrafts and company engine types.
• Demonstrate knowledge of the relation with the company maintenance providers and contract policy and procedures.
• Knowledge in Airline application -based ERP system.
• Strong decision-making abilities, and effective problem solving and negotiations skills.

Licensed Aircraft Engineer

Jazeera Airways is looking for Licensed Aircraft Engineer who would be responsible to exercise the license/approval in accordance with the accomplishment of scheduled, unscheduled maintenance and rectification of defects. He/ she will ensure the accomplished maintenance was in line with the required standards and the operating program is achieved in an efficient and safe manner. He/ She will ensure the recording and issuance of Certificates of Release of the accomplished service in accordance with the defined procedures and legislation.

Responsibilities and Duties:

• Perform routine/ non routine Aircraft maintenance tasks as per his authorization scope issued by the company including but not limited to trouble shooting, components removal/ installation, servicing, systems& structural assessment/ repair, AD’s/ SB’s review &compliance etc.
• Advice Shift Leader / Maintenance Manager of any defects found or suspected on aircraft, engines or accessory that may compromise safety and raise the related document to Compliance Monitoring Department.
• Ensure documentation and its certification is completed in a timely manner and to the defined procedures to meet Company requirements.
• Ensure that replacement parts and components are of an approved type, correctly certified and released and are physically inspected prior to fitment to aircraft or component. Ensure that removed components are correctly handled, labelled, blanked, and packed as per ESDS requirements etc.
• Monitor cabin defect log reports to ensure positive corrective actions have been implemented.
• Ensuring all ground support equipment used are cleaned and serviceable and returned to designated areas at the end of his shift period.
• Review Technical log sheets, work packs and other relevant information for evidence of repetitive defects or non-positive maintenance actions following reported defects or rectification and ensure positive defect action has been implemented in a timely manner.
• Support J9 MCC and give technical advice to the crew at base or remote location for rapid recovery of aircraft into service and keeping Management updated.
• Lead the check and any special inspection by ensuring that required tooling and spares are made available and ensure that sufficient resources are available to accomplish that.
• Coordinate with the various other workshops to ensure that all the maintenance is accomplished in timely and acceptable manner.
• Ensure that individual Aircraft Licenses and Authorizations remain valid at all times and report to Compliance Monitoring Department for renewal.
• Carry out flying duties and AOG recovery as per requirement.

Requirements and Qualifications:

• Diploma in Aircraft Maintenance Engineering or equivalent.
• Kuwait DGCA/ UAE GCAA/ EASA License endorsed with Airbus 320 family with CFM 56B and/or LEAP 1A engines.
• Minimum 2 years of certifying experience on A320 family as B1 or B2 Engineer using the privileges of any of the above-mentioned license held by Licensed Aircraft Engineer in the last three years.
• Ability to read, interpret & follow aircraft related maintenance manuals/ Regulations/ Procedures clearly.
• Time management, team-work, leadership and problem solving skills.
• Excellent communications skills especially in English.

Aircraft Mechanic

Jazeera Airways is looking for Aircraft Mechanic who would carry out a variety of duties related to the maintenance tasks (scheduled/ unscheduled) and defect rectification of aircraft in accordance to the regulatory and company procedures.

Responsibilities and Duties:

• Assist in removal, replacement and installation aircraft parts and components.
• Assist in carrying out pre-departure checks & performing routine/ non routine Aircraft maintenance tasks issued by the company including but not limited to trouble shooting, components removal/ installation.
• Ensure completion of all necessary manual and automated records as required by applicable regulations, manuals, contract guidance, and company directives.
• Responsible for reporting occurrences, events, violations, and actions that may affect safety, security, and company reputation to superiors.
• Participate in towing and movement of aircraft during maintenance activities.
• Inform Aircraft Engineer, Quality Assurance & Safety Division of any procedural occurrences or discrepancies.
• Assist Duty Engineer in arranging maintenance steps, tools, equipment, and requested tasks.
• Ensure personal tools are available and in good condition when assigned to the aircraft.
• Ensure safety and quality in the tasks/functions performed.

Requirements and Qualifications:

• Diploma in Aircraft Maintenance Engineering or equivalent.
• Minimum 3 years of experience in base maintenance activities of commercial aircraft (A320 CEO / NEO).
• Trouble shooting and problem solving skills.
• Time management, team work, leadership and communication skills.
• Ability to interpret Aircraft Technical Manuals.
• Physically and mentally fit for the job.
• Excellent communications skills especially in English.

Sales Support Executive - Tehran

Sales Support Executive will be responsible to look for opportunities to maximize revenue contribution, market share and brand awareness whilst sharing important market intelligence and business leads with the Sales Team.

The incumbent will be based out of Tehran and will also be responsible filing paperwork, resolving customer queries, preparing and issuing tickets and providing other support tasks for the sales staff.

Responsibilities and Duties:

• Support the Sales Executive for the backend sales.
• Work as a link between the sales force and the Tehran market to monitor/develop pools of revenue and action plans to grow and support sales revenue targets.
• Prepare detailed monthly sales reports containing relevant information on agents, territories, quotas, inventories, budgets, leads, growth projections, and marketing initiatives.
• Engage with customers daily to answer questions, resolve complaints, handle sales escalations, initiate follow-up on leads,
• Attend meetings as required with sales staff, managers, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts.
• Organize and coordinate promotional events and annual celebrations for clients, executives, and/or sales personnel, including researching and booking venues, entertainment, and vendors.
• Monitor performance of segments, sales channels, destinations and reporting of deviations.
• Monitor performance of accounts, work with business intelligence data, reports and keep track of sales targets.
• Identify, explore and develop sales leads.
• Assist the Sales Executive with updating and monitoring of agreements for corporate accounts
• Minimum weekly update of performance e.g. at the sales meetings, as well as ad-hoc reports on channel development, opportunities and deviations
• Assist in organizing and conducting promotional activities such as trade shows, product training, customer events, roadshows etc.
• Manage ticket office function and assist walk in customer and trade partners.

Requirements and Qualifications:

• Graduate in Business Administration preferably Sales or Marketing
• 3 – 5 years of Experience in similar role/ ticketing
• Good MS Office skills
• Excellent verbal and written communication skills in English and Persian.
• Enthusiastic and positive with excellent multitasking skills
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge

Safety Engineer

We are looking for a Safety Engineer who would be assisting Safety Manager in the development, administration, implementation, and maintenance of an effective Safety Management System.

In this role, the Safety Engineer will support in handling all division activities within the Safety and Compliance Monitoring Department, ensuring alignment with company policies and procedures and compliance standard. (This includes adherence to Kuwait DGCA requirements, IOSA SARPs, and other authorities’ requirements to maintain ongoing compliance with all conditions and restrictions of the AOC as well as the company’s established policies & procedures).

Responsibilities and Duties:

• Ensure the company’s safety reporting system, including occurrence reporting, complies with the applicable regulatory requirement.
• Conduct risk analysis and management, and monitor the implementation of actions taken to mitigate risks as outlined in the safety action plan.
• Provide required Safety Data for Operational Management Committee (OMC) and Safety Action Group (SAG) meetings.
• Provide appropriate safety data for Investigation of Incidents, as and when required.
• Prepare Monthly Safety Report.
• Prepare Safety Circulars, Bulletins as and when required.

Requirements and Qualifications:

• Bachelor’s degree in Engineering from aeronautical, mechanical, electrical, electronic, avionics, industrial, or other studies relevant to the aviation.
• At least 3 years of relevant work experience, out of which at least 1 year should be in a similar role.
• Knowledge of Kuwait DGCA regulations and requirements, ICAO Standards and recommended Practices, Annexes and relevant documents.
• Good analytical skill.
• Computer literacy in MS Office program applications.

Assistant Manager - Core Ancillary Products

Jazeera Airways is seeking a highly dynamic and self-motivated individual to join the Ancillary Revenue team as an Assistant Manager for Core Ancillary Products. The successful candidate will be responsible for managing the revenue and day-to-day operations of existing fee-based ancillary products (baggage, seats, lounges, upgrades, etc.) and helping develop new products to meet revenue targets.

Responsibilities and Duties:

• Identify new opportunities for ancillary revenue streams by tracking market trends, benchmarking competitor offers, and exploring unique service innovations.
• Conceptualize and implement new products and services to drive revenue growth. Lead the integration of these products across all sales channels.
• Own the product lifecycle, coordinating with internal and external stakeholders to manage the end-to-end process from concept to go-live. Plan, execute, and oversee UAT (User Acceptance Testing) to ensure product quality and performance across all platforms.
• Continuously refine product content (offerings, terms & conditions) and optimize fee structures based on market competition and customer demand.
• Monitor and analyze the attach rate of ancillary products with air-ticket sales on a daily and monthly basis. Devise strategies to increase attachment rates across different routes and customer segments.
• Organize marketing and promotional campaigns for ancillary products targeting consumers, trade partners, contact center teams, and airport staff.
• Collaborate with the in-house configuration team to manage settings and updates for ancillary products.
• Lead project management efforts for ancillary product initiatives, ensuring timely delivery and providing comprehensive product documentation for stakeholders.

Requirements and Qualifications:

• Bachelor’s or Master’s degree in Commerce, Business, or a related field.
• Minimum 8 years of experience in managing e-commerce or ancillary products in airlines, online travel agencies, or travel technology companies.
• In-depth understanding of Passenger Service Systems (PSS) and familiarity with New Skies, Navitaire's APO, and PSS configurations.
• Strong commercial acumen and ability to analyze large datasets.
• Proficiency in digital marketing fundamentals and relevant tools (knowledge of Tableau or Power BI is a plus).
• Excellent project management skills with the ability to lead multiple initiatives simultaneously.
• Strong communication skills for working with diverse teams and stakeholders.

Social Media Specialist

Do you speak fluent Instagram, Twitter, Facebook, Snapchat and Tiktok? Are you a creative wordsmith who can whip up captivating copy in both Arabic and English? Jazeera Airways is looking for a Social Media Specialist who can craft engaging content, create buzz-worthy campaigns, and build strong relationships with our online community. If you have a passion for storytelling, creativity in abundance, and a way with words that resonates with audiences across platforms, you’re exactly who we’re looking for!

Responsibilities and Duties:

• Social Media Strategy: Lead Jazeera Airways' social media strategy, ensuring our brand voice soars across platforms like Facebook, Instagram, Twitter (X), Snapchat, Tiktok, and YouTube.
• Content Calendar Creation: Build a vibrant, engaging content calendar that aligns with marketing campaigns, helps grow our fan base, and gets people talking.
• Copywriting Mastery: Craft sharp, compelling copy that captures attention in both Arabic and English. Whether it’s a catchy Instagram caption, a tweet that trends, or a full-on campaign, you’ll be our go-to writer.
• Messaging that Matters: Bring Jazeera Airways’ key messages to life – from new routes and service updates to promotions and corporate news – with content that sticks.
• Multimedia Magic: Collaborate on the production of eye-catching visuals, including videos, infographics, and photos to make posts pop.
• Accuracy & Consistency: Ensure all social posts are on-brand, accurate, and reflect Jazeera Airways’ tone of voice in both languages.
• Campaigns & Coordination: Develop campaign briefs based on marketing strategies, collaborate with agency partners, and ensure seamless execution.
• Community Engagement: Collaborate with our agency and Call Centre to manage customer queries and comments quickly and professionally – whether they're praising us or seeking help.
• Analytics & Reporting: Dive into the data and deliver regular reports on social media performance to guide future content and strategy.
• Membership Program Support: Ensure our membership programs are communicated effectively across all social channels, engaging our most loyal customers.

Requirements and Qualifications:

• Copywriting Expertise: Strong, native-level proficiency in both Arabic and English, with the ability to craft compelling, culturally-relevant copy that resonates with audiences.
• Bachelor’s Degree or Diploma in Marketing, Communications, or related field.
• Minimum 3 years of experience managing social media for a brand (travel or airline industry preferred).
• Deep understanding of major social media platforms (Facebook, Instagram, Twitter, Snapchat, Tiktok, YouTube) and their best practices.
• A flair for creativity and an eye for detail when it comes to producing engaging content.
• Excellent communication skills – you know how to tailor your messaging to different audiences across different platforms.
• Strong organizational skills, with the ability to multi-task and meet deadlines.

Ground Operations Accountant – KSA

We are looking for Saudi national based out of Jeddah for the role of Ground Operations Accountant – KSA for managing the accounting of invoices and administration support for Ground Operations in KSA.

Responsibilities and Duties:

• Review and sign all invoices/payment requests made on behalf of Ground Operations after taking necessary approvals.
• Liaison with the Stations in KSA for providing administrative support.
• Handle monthly, quarterly and annual closings and invoices.
• Reconcile Accounts Payable and Receivables.
• Prepare a regular financial review and analysis report of all financial activities in KSA.
• Coordinate with KSA stations for contracts, petty cash, duty trip, suppliers and other payments for invoices precision before signing, obtaining necessary approval and submitting to Finance Department in Head Office.
• Maintain a log for all operational activities with financial costing and revenues.
• Coordinate with Finance Department in Head Office for all accounting discrepancies/irregularities.
• Ensure that all stations are periodically updated with an accurate and up-to-date spending log.
• Supervise all Ground Handling Agent’s and cargo handling activities in land and airside as and when required at Jeddah Airport.

Requirements and Qualifications:

• Minimum Bachelor’s Degree in Finance/Accounting/ Business Administration
• Minimum 2 years of working experience in a similar role, preferably in an Airline or GHA
• Excellent written and verbal communication skills in Arabic and English.
• Good knowledge of MS Office.

AOG Desk Controller

Jazeera Airways is looking for experienced AOG Desk Controller to ensure that all materials requests received for Aircraft on ground are acted upon promptly and involved stakeholders are kept updated on the status of each request.

Responsibilities and Duties:

• Responsible with the acquisition of all material requirements for aircraft on ground and critical requirements for defects. To expedited and deliver the parts at the required destination in the shortest time possible as per set quality standards.
• Coordinate the movement of materials and parts through effective liaison with the suppliers, freight forwarders, airlines, MROs, and couriers.
• Maintain and track all progress updates on the computer records and keep a clear chronological of events of the AOG material requirements.
• Attend Fleet Status meetings and update as needed and ensure that departmental procedures are followed.
• Provide a monthly and annual report of AOG material requirements to the Materials Manager, Reliability Engineer, and VP of Engineering.
• Maintain tracking of loan, borrow and robbed parts. Make sure to return all loaned units and deliver the core unit to the supplier on the stipulated time.
• Monitor and make sure all unused materials and equipment used for AOG at outstations are returned as soon as possible.
• Coordinate and monitor all materials shipped directly to an outstation for AOG recovery received in the ERP system.

Requirements and Qualifications:

• Degree in Aeronautical/Mechanical Engineering/Supply chain or equivalent.
• At least 3 years of work experience in AOG Desk in aviation materials and supply chain.
• Knowledge of aircraft parts such as rotable, consumable, and expendable.
• Knowledge in using airline application-based ERP system and spreadsheet software.
• Knowledge in AOG freight forwarding and custom clearance process.
• Ability to read and understand contracts and agreements.
• Good Communication skills