Careers

Senior Specialist - APIs

Jazeera Airways is seeking an experienced and technically skilled Senior Specialist - APIs to lead the development and management of API middleware solutions. This role is critical to ensuring seamless integration of Jazeera Airways’ core systems, including Navitaire Digital APIs, with other commercial platforms, ancillary suppliers and third-party collaborators.

The ideal candidate will have hands-on expertise in API middleware development and integration within the low-cost carrier (LCC) environment, with Navitaire as the primary Passenger Service System (PSS).

Responsibilities and Duties:

API Middleware Development & Management:

• Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
• Build and manage robust API architectures that support scalability, security, and high performance.
• Oversee API lifecycle management, including design, testing, deployment, and versioning.
• Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.

Navitaire Digital APIs Expertise:

• Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
• Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
• Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.

System Integration & Optimization:

• Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
• Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.

API Middleware Development & Management:

• Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
• Build and manage robust API architectures that support scalability, security, and high performance.
• Oversee API lifecycle management, including design, testing, deployment, and versioning.
• Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.

Navitaire Digital APIs Expertise:

• Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
• Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
• Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.

System Integration & Optimization:

• Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
• Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.
• Collaborate with the Finance and IT teams to ensure seamless payment processing and financial system integration.

Collaboration & Stakeholder Management:

• Maintain strong relationships with key stakeholders, including:
• Navitaire for API updates, troubleshooting, and support.
• Digital Transformation to align integration projects with broader technology strategies.
• Marketing and Ancillary teams for implementing new digital services and ancillary products.
• Finance and IT teams to support compliance and operational excellence.
• Conduct regular meetings with stakeholders to align on project timelines, priorities, and deliverables.

Innovation & Best Practices:

• Identify and implement industry best practices for API management and integration in the airline sector.
• Drive innovation by recommending new APIs or middleware solutions to enhance operational efficiency and customer satisfaction.
• Stay updated on emerging technologies and API trends relevant to low-cost carriers and the aviation industry.

Performance Monitoring & Reporting:

• Establish metrics to evaluate API performance, uptime, and transaction success rates.
• Monitor middleware systems to proactively identify and resolve issues.
• Provide regular reports to senior management on API utilization, project progress, and performance improvements

Requirements and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5+ years of experience in API middleware development and management, specifically in the airline industry.
• Mandatory: Prior experience working with Navitaire Digital APIs within a low-cost carrier (LCC) environment.
• Proven track record of integrating third-party systems, such as ancillary suppliers, payment gateways and loyalty platforms.
• Expertise in API development tools, frameworks and best practices.
• Strong understanding of Navitaire PSS and its API ecosystem.
• Proficiency in API security protocols, including OAuth and encryption techniques.
• Hands-on experience with cloud platforms, microservices and RESTful API architectures.
• Excellent problem-solving and communication skills to collaborate with technical and non-technical teams.

Customer Experience System Expert

Jazeera Airways is seeking an experienced and innovative Customer Experience System Expert to oversee and enhance end-to-end customer communication systems. This pivotal role involves the design, implementation, and management of integrated CRM platforms, social listening tools, and communication channels to ensure a seamless and efficient customer journey.

The ideal candidate will have proven expertise in implementing customer experience systems across multiple touchpoints, with a focus on NPS/CSAT improvement, integrated consumer communication, and creating a unified customer view. Experience in designing and implementing chatbots is required to automate and enhance customer interactions.

Responsibilities and Duties:

System Implementation & Custodianship:

• Serve as the custodian of customer experience systems, ensuring optimal functionality, scalability, and integration across all consumer-facing channels.
• Lead the implementation of integrated CRM platforms, social listening tools, and communication systems to deliver seamless and proactive customer support.
• Develop a unified communication strategy that enables a single view of the customer across all platforms and touchpoints.
• Oversee integration of customer experience platforms with core systems, including reservations, operations, and marketing tools.
• Design and implement chatbots and AI-powered tools to automate repetitive tasks and provide efficient, real-time customer support.

Customer Communication Management:

• Design and manage an integrated communication platform to ensure consistency and efficiency in customer interactions across email, chat, SMS, social media, and call center channels.
• Monitor and optimize customer touchpoints to ensure first-level responses meet predefined service level agreements (SLAs).
• Implement social listening systems to gather actionable insights from customer feedback and improve service delivery.
• Ensure communication channels support personalized, timely, and accurate customer engagement.

Process Optimization:

• Streamline workflows for customer queries and issue resolution to improve response time and reduce operational costs.
• Automate repetitive customer service tasks using AI and chatbot technologies to enhance efficiency.
• Identify gaps in the customer journey and implement system or process improvements to address them.

Stakeholder Collaboration:

• Work closely with the Call Center, Terminal Operations, Ground Operations, Sales, Marketing, and Social Media teams to align customer experience initiatives with business objectives.
• Facilitate regular cross-departmental meetings to gather insights, address system-related challenges, and implement actionable solutions.
• Partner with IT (Digital Transformation) to ensure seamless integration of customer experience systems with other operational platforms.

Customer-Centric Innovation:

• Leverage social listening and data analytics tools to identify trends and emerging issues, providing recommendations for system enhancements.
• Drive initiatives that enhance Net Promoter Score (NPS) and Customer Satisfaction (CSAT) by focusing on pain points in the customer journey.
• Utilize CRM data to personalize customer interactions and build stronger relationships across all touchpoints.

Performance Analysis and Reporting:

• Develop and monitor KPIs to evaluate the performance and cost-effectiveness of customer experience platforms and communication channels.
• Regularly report on NPS/CSAT metrics, first-level response rates, and cost per customer interaction to senior leadership.
• Use insights from customer data to refine strategies and recommend improvements.

Requirements and Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Marketing or a related field.
• Minimum 7+ years of experience in customer experience systems management or a related role.
• Proven track record of implementing customer experience platforms, integrated CRM systems, or similar tools across multiple customer channels.
• Mandatory: Hands-on experience in designing and implementing chatbots to improve customer service efficiency.
• Experience in managing customer engagement in airlines, hospitality, or other service industries is preferred.
• Deep understanding of CRM systems, social listening tools, chatbot technologies, and customer communication platforms.
• Strong project management skills, including experience leading cross-functional teams.
• Analytical mindset with the ability to leverage data to drive decisions.
• Excellent communication skills to effectively liaise with technical and non-technical stakeholders.
• Knowledge of customer experience best practices and trends in digital transformation.

UX/UI Designer

Jazeera Airways is seeking a skilled and innovative UX/UI Designer to create seamless, user-centered digital experiences across the organization’s platforms. In this role, you will gather user requirements, design compelling interfaces, and lead user experience initiatives that align with the airline's business objectives. Your work will directly impact customer satisfaction by enhancing the usability and functionality of Jazeera Airways’ websites, mobile apps, and other digital touchpoints.

With a focus on collaboration and innovation, you will work closely with product managers, engineers, and cross-functional teams to ensure all design solutions are intuitive, visually appealing, and aligned with brand standards.

Responsibilities and Duties:

User Research & Analysis:

• Collaborate with product managers and engineers to gather and evaluate user requirements.
• Conduct comprehensive user research to understand user needs, behaviors, and pain points.
• Use insights to inform and refine design solutions.

UX Design & Prototyping:

• Create storyboards, process flows, and sitemaps to illustrate design ideas.
• Develop user flows, wireframes, and prototypes that clearly demonstrate how systems function and look.
• Design navigation elements, such as menus, tabs, search fields, and buttons, ensuring usability and accessibility.
• Conduct usability testing to identify and resolve UX issues.

UI Design & Development:

• Design graphic user interface elements, including widgets, tables, and page layouts.
• Create original graphics, images, and designs to support digital platforms.
• Ensure responsiveness and consistency across devices, adhering to style guidelines for fonts, colors, and images.
• Use tools like Adobe Illustrator, Photoshop, and Figma to produce high-quality visual designs.

Collaboration & Presentation:

• Prepare and present design concepts, mockups, and drafts to internal teams and key stakeholders.
• Collaborate with developers to ensure seamless implementation of designs.
• Work closely with cross-functional teams, including Marketing, IT, and E-Commerce, to deliver user-centered solutions.

Innovation & Mentorship:

• Stay updated on the latest UX/UI design trends, technologies, and best practices.
• Mentor and guide junior team members, fostering professional development and design excellence.

Performance Monitoring & Reporting:

• Establish metrics to evaluate API performance, uptime and transaction success rates.
• Monitor middleware systems to proactively identify and resolve issues.
• Provide regular reports to senior management on API utilization, project progress, and performance improvements

Requirements and Qualifications:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction or a related field
• 5+ years of experience as a UX/UI Designer or in a similar role.
• Proven track record of designing intuitive, user-friendly interfaces for web and mobile platforms.
• Experience in the airline or travel industry is a plus.
• Proficiency with design tools like Adobe XD, Sketch, Figma, InVision and Photoshop.
• Expertise in creating wireframes, prototypes, and responsive designs.
• Strong knowledge of user research methodologies and usability testing.
• Familiarity with HTML/CSS is an advantage.
• Excellent communication and teamwork skills to collaborate with various stakeholders.
• Strong organizational and time-management skills to handle multiple projects simultaneously.

Materials Supervisor

Jazeera Airways is looking for a Materials Supervisor to oversee the procurement, inventory, and supply chain operations for Aircraft Parts. He/ She would be responsible for processing material requests, maintaining stock levels, coordinating supplier activities, and ensuring the timely availability of critical aircraft parts to support maintenance operations efficiently.

Responsibilities and Duties:

• Receive, review, and process aircraft spares requests, ensuring timely action based on pool coverage or out-of-contract requirements.
• Manage exchange orders for pool items, track core returns, and follow up on deliveries.
• Request and analyse quotations for out-of-contract items, placing orders accordingly.
• Monitor Minimum/Maximum stock levels to ensure availability.
• Oversee Home Base Spares and On-Site Stock, arranging necessary shipments.
• Maintain records in OAESES, generate reports, and provide daily status updates on requests and orders.
• Collaborate with technical planning for scheduled maintenance, modification kits, Hard Time Components, and Emergency Equipment to ensure timely availability of required materials.
• Track, resolve, and expedite solutions for AOG situations.

Requirements and Qualifications:

• Degree in Aeronautical/Mechanical/Industrial Engineering/Supply chain or any related field.
• At least 7 years related work experience in aviation materials and supply chain out of which at least 3 years in supervisory position.
• Knowledge of EASA Part M, EASA Part 145, and KUWAIT DGCA regulations.
• Familiar with authorised release certificates, shop finding/visit reports, MSDS, and certificate of conformity.
• Knowledge with aircraft parts such as routable, consumable, and expendable.
• Strong negotiation and leadership skills.
• Excellent communication skills in English.
• Dangerous goods (hazmat materials)
• Part M/ CAMO Training
• Human Factors Training
• Safety management System
• Fuel Tank Safety - Phase 1
• Aviation Security
• ERP System Training (OASES)

Financial Analyst

Jazeera Airways is looking for a Financial Analyst to establish a complete system of management reporting and provide analytical and decision making support framework including qualitative and quantitative analysis of financial and operating performance to the Senior Management.

Responsibilities and Duties:

• Analyse the performance of the entities and operating segments for the Jazeera Group and Jazeera Airways.
• Prepare comprehensive financial reports, interpret data, and present meaningful financial information to Senior Management.
• Provide business information and support creation of materials (presentations/ documents) for various management reviews and meetings.
• Develop and maintain a system of generating monthly financial reports & MIS for management reporting at agreed frequencies.
• Analyze budget v/s actuals reports on a monthly basis with department wise and division wise performance.
• Co-ordinate and consolidate reporting and information available on other operating databases within the various departments.
• Provide the framework for the annual budgeting exercise for the Company including all divisions.
• Prepare long term strategy and business plans in coordination with all departments
• Analyse network for underperformance and identify potential revenue opportunities
• Support development of a low cost DNA across the business
• Research on industry data and analyze competitors’ financial statistics versus performance of the business.

Requirements and Qualifications:

• Minimum Bachelor's degree in Accounting. CA/ MBA – Finance/ CPA will be preferred.
• Minimum 5 years previous experience in a similar financial planning and analysis and control position within the airline or similar industry is mandatory.
• Proficient in the use of MS-Excel (with Macro Modelling knowledge), Word, PowerPoint etc.
• Team Management & relationship building
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge
• Excellent verbal and written communication skills in English. (Arabic is desirable)

Hard Services Supervisor

We are looking for a Hard Services Supervisor to perform technical work whilst supervising the maintenance of the facilities. Primary duties include supervision of maintenance programs for heating, ventilation, air conditioning, electrical, plumbing and structural, civil, security machines, BHS low voltage systems, care and repair, requisitioning equipment, tools materials and supplies. manpower and resources including sub-contractors and their staff.

Responsibilities and Duties:

• Performs manpower management by reviewing contractors’ plans, allocation of tasks for technical staff, shift schedules and handover
• Reviews and supervises facilities asset master list, CAFM system and facility helpdesk
• Manages facility technical store, maintains store records and prepares consumption data
• Reviews and monitors cost allocation against budget for OPEX and CAPEX
• Observes and prepares review reports for each contractor against SLAs and KPIs
• Supervises Operations & Maintenance scope of work at the facility such as preventive maintenance, corrective maintenance and technician’s attendance and performance
• Follows up on client/occupant/tenant/ other department complaints
• Coordinates between resident, DLP and external contractors
• Follows up on the handing over aspects of MEP works, from Projects/Construction to end-user/ operation team
• Supervises design, plan and execution of varied projects for the facility, fit-out activities and other commercialization projects
• Maintains records of all data relevant to the facility like electricity, water consumption etc.
• Maintains documents like built drawings and O&M manuals
• Verifies and manages daily, weekly and monthly FM reports
• Prepares periodic reports about technical parameters of electromechanical systems in the facility
• Maintains a constant awareness of the Company’s Health & Safety policy and carry out your work in accordance with its requirements
• Any other tasks, as assigned by the Management

Requirements and Qualifications:

• Engineering Graduate (mechanical /electrical /industrial)
• Diploma with relevant facilities management system knowledge
• 5 - 7 years in-depth experience in a similar role with experience of safe working practices, risk assessments, method statements and permit-to-work systems
• Knowledge of Workplace Health and Safety (WH&S) practices and policies
• Experience in leading and developing a large team in a similar operation
• Committed to delivering exceptional service standards
• Passionate about quality customer service
• Excellent communication skills

Licensed Aircraft Engineer

Jazeera Airways is looking for Licensed Aircraft Engineer who would be responsible to exercise the license/approval in accordance with the accomplishment of scheduled, unscheduled maintenance and rectification of defects. He/ she will ensure the accomplished maintenance was in line with the required standards and the operating program is achieved in an efficient and safe manner. He/ She will ensure the recording and issuance of Certificates of Release of the accomplished service in accordance with the defined procedures and legislation.

Responsibilities and Duties:

• Perform routine/ non routine Aircraft maintenance tasks as per his authorization scope issued by the company including but not limited to trouble shooting, components removal/ installation, servicing, systems& structural assessment/ repair, AD’s/ SB’s review &compliance etc.
• Advice Shift Leader / Maintenance Manager of any defects found or suspected on aircraft, engines or accessory that may compromise safety and raise the related document to Compliance Monitoring Department.
• Ensure documentation and its certification is completed in a timely manner and to the defined procedures to meet Company requirements.
• Ensure that replacement parts and components are of an approved type, correctly certified and released and are physically inspected prior to fitment to aircraft or component. Ensure that removed components are correctly handled, labelled, blanked, and packed as per ESDS requirements etc.
• Monitor cabin defect log reports to ensure positive corrective actions have been implemented.
• Ensuring all ground support equipment used are cleaned and serviceable and returned to designated areas at the end of his shift period.
• Review Technical log sheets, work packs and other relevant information for evidence of repetitive defects or non-positive maintenance actions following reported defects or rectification and ensure positive defect action has been implemented in a timely manner.
• Support J9 MCC and give technical advice to the crew at base or remote location for rapid recovery of aircraft into service and keeping Management updated.
• Lead the check and any special inspection by ensuring that required tooling and spares are made available and ensure that sufficient resources are available to accomplish that.
• Coordinate with the various other workshops to ensure that all the maintenance is accomplished in timely and acceptable manner.
• Ensure that individual Aircraft Licenses and Authorizations remain valid at all times and report to Compliance Monitoring Department for renewal.
• Carry out flying duties and AOG recovery as per requirement.

Requirements and Qualifications:

• Diploma in Aircraft Maintenance Engineering or equivalent.
• Kuwait DGCA/ UAE GCAA/ EASA License endorsed with Airbus 320 family with CFM 56B and/or LEAP 1A engines.
• Minimum 2 years of certifying experience on A320 family as B1 or B2 Engineer using the privileges of any of the above-mentioned license held by Licensed Aircraft Engineer in the last three years.
• Ability to read, interpret & follow aircraft related maintenance manuals/ Regulations/ Procedures clearly.
• Time management, team-work, leadership and problem solving skills.
• Excellent communications skills especially in English.

Network Planning & Scheduling Specialist

The Network Planning & Scheduling Specialist is responsible for designing and optimizing the airline’s network to maximize profitability and operational efficiency. The role involves analyzing market demand, evaluating route performance, developing seasonal flight schedules, and ensuring optimal aircraft utilization. The specialist collaborates with internal and external stakeholders, including Revenue Management, Operations, Airport Authorities, and Civil Aviation, to implement strategic network initiatives.

Responsibilities and Duties:

• Network Planning & Development:
• Analyze market trends, passenger demand, and competition to identify new route opportunities and frequency adjustments.
• Conduct feasibility studies for potential new destinations and route expansions.
• Develop business cases for new routes, aircraft deployment, and frequency increases.
• File seasonal schedules to CAA within the deadline.
• Scheduling & Optimization:
• Develop and maintain seasonal flight schedules that balance commercial demand with operational constraints.
• Optimize aircraft utilization to improve efficiency and reduce costs.
• Coordinate with Operations, Ground Services, and Maintenance to ensure schedule feasibility.
• Implement schedule changes based on slot availability, aircraft availability, and market dynamics.
• Slot Management & Regulatory Compliance:
• Apply and manage airport slots at constrained airports (Level 2 & 3) to secure optimal departure and arrival times.
• Work closely with Civil Aviation Authorities and airport coordinators to comply with regulatory requirements.
• Monitor and ensure compliance with Worldwide Airport Slot Guidelines (WASG) and other slot-related policies.
• Route Performance Analysis & Reporting:
• Provide recommendations to improve route performance through capacity adjustments or pricing strategies.
• Conduct post-launch analysis of new routes and provide insights for future network planning.
• Prepare reports and presentations for senior management on network performance and strategic recommendations.
• Stakeholder Collaboration:
• Work closely with Revenue Management to align capacity planning with demand forecasts.
• Coordinate with Commercial, Sales, and Marketing teams to ensure network plans support revenue goals.
• Engage with external partners, including codeshare and interline partners, to enhance network connectivity.

Requirements and Qualifications:

• Bachelor’s degree in Aviation, Business, Economics, or a related field.
• 2-5 years of experience in airline network planning, scheduling, or a related role.
• Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, Power BI, or Tableau.
• Knowledge of airline scheduling systems (e.g., Sabre, Amadeus, or comparable tools).
• Understanding of key airline metrics, including RASK, CASK, and break-even load factors.
• Experience in slot management and coordination with aviation regulators is a plus.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong communication and stakeholder management skills.
• Proficiency in aviation route analysis tools (Example: OAG, MIDT, Flight Global).
• Familiarity with aircraft performance characteristics and operational constraints.
• Strategic mindset with a focus on long-term network growth.
• Strong problem-solving skills and attention to detail.

Revenue Management Specialist

The Revenue Management Specialist is responsible for optimizing the airline’s revenue by managing inventory, pricing strategies, and demand forecasting for assigned set of Routes. The role involves analyzing market trends, competitor pricing, and historical data to develop revenue-maximizing strategies. The specialist collaborates with internal stakeholders, including Network Planning, Sales, and Marketing, to align pricing and inventory decisions with commercial objectives.

Responsibilities and Duties:

• Revenue Optimization & Pricing Strategy:
• Develop and implement pricing strategies to maximize revenue and market share.
• Monitor and adjust fares based on demand patterns, competitive landscape, and booking trends.
• Analyze passenger booking behavior to optimize fare structures and availability.
• Ensure alignment between pricing policies and overall revenue management strategies.
• Analyze historical booking data to predict future demand and optimize seat allocation.
• Manage inventory levels by adjusting seat availability across different fare classes.
• Work closely with Network Planning to align capacity with demand trends.
• Utilize data-driven approaches to minimize revenue dilution and spoilage.
• Conduct regular benchmarking of competitor fares and revenue management strategies.
• Identify pricing opportunities and threats through ongoing market analysis.
• Provide insights to Sales and Marketing teams to support promotional campaigns.
• Adjust pricing and inventory strategies based on real-time market conditions.
• Revenue Performance Analysis & Reporting:
• Track key performance indicators (KPIs) such as yield, RASK, load factor, and revenue per available seat.
• Generate reports and dashboards to monitor revenue trends and strategy effectiveness.
• Conduct post-departure analyses on pricing campaigns and promotions to assess performance.
• Present findings and recommendations to senior management to enhance revenue growth.
• Stakeholder Collaboration:
• Work closely with Network Planning to influence route profitability and frequency decisions.
• Liaise with Sales and Marketing teams to optimize revenue from different sales channels.
• Coordinate with Distribution and E-commerce teams to ensure optimal pricing execution.
• Engage with external partners, including Global Distribution Systems (GDS) and Online Travel Agencies (OTAs), to drive revenue opportunities.

Requirements and Qualifications:

• Bachelor’s degree in Aviation, Business, Economics, Mathematics, or a related field.
• 2-5 years of experience in airline revenue management, pricing, or a related role.
• Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, Power BI, or Tableau.
• Experience with revenue management systems (e.g. AirRM, Kambr).
• Understanding of airline revenue metrics, including RASK, CASK, yield, and load factors.
• Ability to work in a fast-paced, data-driven environment with a strong attention to detail.
• Excellent communication and stakeholder management skills.
• Proficiency in demand forecasting and pricing optimization techniques.
• Familiarity with airline inventory management and overbooking models.
• Strategic mindset with a focus on maximizing revenue opportunities.
• Strong problem-solving and decision-making abilities.

Duty Supervisor – Medina

We are looking for an experienced Saudi national to take up the role of Duty Supervisor for our Medina station in KSA to supervise all Ground Handling Agent’s and cargo handling activities in land and airside to ensure professional and timely customer service provided to Jazeera Airways’ passengers.

Responsibilities and Duties:

• Ensure opening of check-in counters at STD -3hrs
• Carry out GHA briefing on flight situation and all special handling requirements e.g. VIP/CIP/WCHR/UM etc.
• Monitor closely check-in process i.e. documents checks/ baggage acceptance/ baggage labelling etc. Ensuring J9 service standards are met.
• Monitor average queuing time and transaction time. Ask security questions, control EB revenues and identify passengers with bulky hand baggage.
• Carry out airside and ramp duties ensuring proper aircraft loading/unloading.
• Coordinate with GHA coordinator (Dispatcher) for proper follow up on load sheet and all post departure messages, ensuring that J9 standards are met.
• In case of flight disruptions follow laid down procedures to minimize inconveniences.
• Ensure proper handling of import and export cargo.
• Ensure safe, secure, on-time and economic operations of all the flights.

Requirements and Qualifications:

• Minimum Bachelor’s Degree.
• Minimum 2 years of experience as a Duty Supervisor or a minimum of 5 years of experience in Airport Operations of a Commercial airline preferably in KSA.
• Strong leadership skills. Able to manage, motivate and develop all levels of staff to achieve operational goals.
• Excellent knowledge of the Airport organization / Passenger Handling Services.
• Excellent understanding of customer services, customer care and customer needs.
• Ability to work under pressure, initiative, fast decision maker, flexible,
• Planning & organizing skills, team spirit, high sense of safety & responsibility.
• People with IATA degree/ certificate in Airport Operations will be preferred.

Sr. Manager - E-commerce

Jazeera Airways is looking for Sr. Manager - E- commerce (OTA, E-Commerce & 3rd Party Ancillary) who would be responsible for achieving revenue targets for:

• Distribution - Indirect Online (B2B & B2C) channel (GDSs, Aggregators, Meta Search platforms, OTAs) promotion, sales & revenue.
• Ancillary – Third Party and Distributed Ancillary.

Responsibilities and Duties:

• Distribution:
• Identify new & potential online sellers across various geographies and support in establishing commercial contracts
• Collaborate with POS leaders across network to manage respective online sellers
• Devise and drive commercial strategy for the indirect online channel with business intelligence & route heatmaps for OTAs (B2B & B2C & Aggregators)
• Monitor & address Look to Book (L2B) waste & fare under-cutting by OTAs
• Manage PSS configurations associated with the indirect online channel and house keeping
• Full knowledge of Navitaire distribution APIs with clear understanding of XML/JSON Request / Response Logs to address integration queries, project management & deliveries
• Map & Manage Seller lifecycles (contracts, documentation, registrations, integrations, testing, Go-Live, trainings)
• Devise and drive Meta Search platform with progressive contribution, settlements (Deposits, BSP, Credit Card, bank transfers) & commercials
• Responsible for cost & commercials for OTAs & aggregators - commissions, PLBs, routes deals, online tactical campaigns & marketing on seller platforms
• Supervise appropriate after-sales support through collaboration with the Sales Support Team
• Digital Marketing & E-commerce:
• Devise and drive E-commerce strategy, budget & P/L & cost efficiency & control
• CRO & Analytics – Conversion optimization & Google / Adobe Analytics
• Devise promotion & campaign strategy for sales promotion, tactical campaigns, festivals, events, new product, features launches and destinations, co-branded promotions with loyalty partners, banks, cards & wallets
• Payment gateway relationship, commercials, integrations & aggregation
• Currency acceptance, payment method mapping, success rate optimization
• Non-Core Ancillary:
• Devise and drive ancillary attachment & revenue strategy
• Increase Yield (RevPerPax) to 15% of avg. base revenue
• Responsible for existing P/L from 20+ ancillary products
• Product lifecycle (Relationship, engagement, integration, production, monitor & optimization) 3rd party ancillaries
• Responsible to optimize prices, sales & promotion across sales channels – pre-book, after sales, airport

Requirements and Qualifications:

• Bachelor's degree in Business Administration specializing in Sales or any related field.
• 12+ years of Experience in a similar role/airline e-commerce/sales/distribution
• Team Management & relationship building
• Complete knowledge of Navitaire and distribution API (XML/JSON request/response Logs)
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge
• Excellent MS Excel skills
• Excellent verbal and written communication skills in English

Information Security Manager - Airline Systems

Jazeera Airways is seeking a proactive and highly skilled Information Security Manager to lead and manage the airline's information security initiatives. The ideal candidate will develop and implement security strategies to safeguard critical airline systems and data from cyber threats. This role requires a deep understanding of information security practices, airline industry operations, and regulatory compliance.

Responsibilities and Duties:

• Develop and execute the organization's information security strategy, policies, and procedures.
• Identify and mitigate security risks related to airline IT systems and operations.
• Ensure alignment with industry standards and regulatory requirements.
• Conduct regular risk assessments and vulnerability analyses across all IT systems.
• Develop and maintain a risk management framework to address potential security threats
• Collaborate with internal and external stakeholders to remediate identified risks.
• Establish and maintain an incident response plan to address security breaches and cyberattacks.
• Coordinate with IT teams to investigate incidents, mitigate impacts, and implement corrective actions.
• Perform root cause analyses and provide recommendations for improvement.
• Ensure compliance with global aviation regulations, data protection laws, and security standards (e.g., IATA, ICAO, GDPR, PCI-DSS, ISO 27001).
• Manage security audits and assessments, including those conducted by third parties.
• Maintain documentation of compliance efforts and security measures.
• Develop and deliver security awareness programs for employees and partners.
• Promote a culture of security throughout the organization.
• Provide guidance and training to IT staff on security best practices.
• Oversee the implementation and management of security technologies, including firewalls, intrusion detection systems, and endpoint protection.
• Monitor system performance and security alerts to identify and address potential issues proactively.
• Ensure secure integration of new systems and technologies.
• Work closely with IT teams, vendors, and external partners to stay updated on emerging threats and solutions.
• Explore innovative security technologies to enhance the organization’s defence capabilities

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Cybersecurity, or a related field.
• Advanced degrees or certifications in security (e.g., CISSP, CISA, CISM, CEH)
• Minimum of 7-10 years of experience in information security, with at least 3 years in a managerial role.
• Understanding aviation business dynamics
• Strong knowledge of cybersecurity technologies, frameworks, and practices.
• Expertise in security risk management, compliance, and incident response.
• Project Management
• Excellent communication and stakeholder management skills
• Ability to work under pressure and make informed decisions in high-stakes situations

Business Consultant – Airline IT Systems

Jazeera Airways is seeking a highly skilled Business Consultant to join our IT department as a functional expert in airline systems. The ideal candidate will bridge the gap between business operations and technology, ensuring seamless integration and optimal performance of airline-specific IT systems.

This role requires in-depth knowledge of airline operations, strong analytical skills, and expertise in functional areas such as reservations, flight and ground operations, departure control, revenue management and Finance/HR ERP.

Responsibilities and Duties:

• Serve as the primary point of contact for all functional aspects of airline IT systems.
• Understand and document business requirements, processes, and workflows related to airline operations.
• Provide guidance on best practices and system capabilities to optimize business outcomes
• Collaborate with business stakeholders and IT teams to ensure effective system integration and functionality.
• Conduct gap analysis and propose solutions to align systems with business needs.
• Support the development, testing, and implementation of system enhancements
• Act as a liaison between business users and technical teams.
• Facilitate workshops, training sessions, and knowledge-sharing initiatives for business users.
• Build strong relationships with internal and external stakeholders, including vendors and partners.
• Participate in the planning and execution of IT projects related to airline systems.
• Ensure project deliverables meet functional requirements and align with business goals.
• Provide subject matter expertise during the design, development, and testing phases.
• Assist in resolving functional issues and provide second-level support for airline systems.
• Monitor system performance and proactively address potential challenges.
• Collaborate with technical teams to address system defects and enhancements.
• Stay updated with industry trends, emerging technologies, and best practices in airline IT systems.
• Recommend process improvements and technology upgrades to enhance efficiency and productivity.

Requirements and Qualifications:

• Bachelor’s degree in Computer Science or equivalent.
• PMP certification.
• 10 years or above IT business analyst experience including 5 year airline experience.
• Understanding aviation business dynamics
• Strong understanding of airline operations and business processes.
• Hands on working experience on various IT tools and techniques
• Contract management with outsource software & hardware vendors, consultants, and other third party IT service providers
• Proficiency in documenting business requirements and translating them into technical specifications.
• Project Management
• Experience with system integration and implementation projects

Assistant Manager Artificial Intelligence

Jazeera Airways is seeking a forward-thinking AI Consultant to initiate and lead the airline’s journey into artificial intelligence (AI). The ideal candidate will identify opportunities to leverage AI technologies across airline operations, develop strategic AI initiatives, and implement solutions that enhance efficiency, customer experience, and decision-making.

This position requires expertise in AI technologies, a deep understanding of the airline industry, and a passion for innovation.

Responsibilities and Duties:

• Design, develop, test, and maintain software applications using .NET technologies, including C#, .NET Core, ASP.NET and SQL Server.
• Write clean, efficient, and maintainable code following best practices and coding standards.
• Participate in the full software development life cycle, including requirements analysis, design, implementation, testing, deployment, and maintenance.
• Troubleshoot and debug software issues to ensure smooth system performance and user satisfaction.
• Collaborate with team members to review code, provide constructive feedback, and ensure code quality through code reviews.
• Stay updated with the latest industry trends, technologies, and best practices related to .NET development.

Responsibilities and Duties:

• Develop and execute a strategic AI roadmap aligned with business goals and industry trends.
• Identify high-impact areas where AI can enhance operations, customer satisfaction, and revenue.
• Advocate for AI adoption within the organization and promote a culture of data-driven decision-making.
• Collaborate with stakeholders to understand business challenges and define AI use cases.
• Design, develop, and deploy AI solutions, including machine learning models, natural language processing tools, and predictive analytics.
• Ensure AI systems are scalable, reliable, and ethically implemented.
• Partner with business leaders, IT teams, and external vendors to align AI initiatives with operational needs.
• Facilitate workshops and training sessions to educate teams about AI capabilities and applications.
• Build strong relationships with academic and industry partners to stay updated on AI advancements.
• Develop and implement data strategies to support AI initiatives, including data collection, cleansing, and governance.
• Ensure compliance with data privacy and security standards in all AI projects.
• Establish metrics to evaluate the performance and ROI of AI solutions.
• Continuously monitor AI systems and refine models to improve accuracy and effectiveness.
• Identify and address potential risks or biases in AI implementations.
• Stay updated with emerging AI technologies and trends relevant to the aviation industry.
• Represent the organization at AI forums, conferences, and industry events.
• Explore innovative applications of AI to maintain a competitive edge.

Requirements and Qualifications:

• Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
• Advanced degrees or certifications in AI, machine learning, or data analytics.
• 3-5 years of experience in AI, machine learning or data science roles.
• Proven track record of implementing AI solutions in complex environments, preferably within the airline or travel industry.
• Understanding aviation business dynamics.
• Strong knowledge of AI technologies, frameworks, and tools.
• Expertise in data analysis, modeling, and visualization
• Ability to translate complex technical concepts into actionable business strategies.
• Proficiency in documenting business requirements and translating them into technical specifications.
• Project Management

Software Developer

Jazeera Airways is seeking a skilled and experienced Software Developer with expertise in .NET development to join our dynamic team. As a Software Developer, you will be responsible for designing, coding, testing, and maintaining software applications using the .NET framework. Your primary focus will be on developing efficient and scalable solutions that meet the requirements.

The ideal candidate should have a solid understanding of software development principles, excellent problem-solving skills, and a passion for creating high-quality software.

Responsibilities and Duties:

• Design, develop, test, and maintain software applications using .NET technologies, including C#, .NET Core, ASP.NET and SQL Server.
• Write clean, efficient, and maintainable code following best practices and coding standards.
• Participate in the full software development life cycle, including requirements analysis, design, implementation, testing, deployment, and maintenance.
• Troubleshoot and debug software issues to ensure smooth system performance and user satisfaction.
• Collaborate with team members to review code, provide constructive feedback, and ensure code quality through code reviews.
• Stay updated with the latest industry trends, technologies, and best practices related to .NET development.

Requirements and Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or equivalent.
• Minimum 2 Years of IT experience (preferably from Airline Industry)
• In-depth knowledge of the .NET framework, including C#, .NET Core, ASP.NET and SQL Server.
• Strong understanding of OpenAPI (Swagger) specifications and experience in building and consuming RESTful APIs.
• Proficiency in front-end web development technologies, such as HTML, CSS, and JavaScript.
• Familiarity with software development tools and frameworks, such as Visual Studio, Git, and Entity Framework.
• Experience with database design and development using SQL Server or other relational databases.
• Strong problem-solving and analytical skills, with the ability to quickly understand complex systems and troubleshoot issues.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams.
• Solid understanding of software development principles, methodologies, and best practices.
• Relevant certifications, such as Microsoft Certified: Azure Developer Associate or Microsoft Certified: .NET Developer, are advantageous.

Call Center Manager

Jazeera Airways is looking for a Call Center Manager who would lead the Call Center & Customer Relations team for ensuring great customer service and support is delivered by overseeing the daily operations of Jazeera Airways Call Center.

The position will also be responsible for developing strategy to maximise the sales while maintaining the customer satisfaction and driving continuous improvement to increase Call Center efficiency.

Responsibilities & Duties

• Monitor daily Call Center operations to ensure efficiency, including call volumes, wait times, and customer satisfaction.
• Set objectives and clearly communicate goals and targets (operational & sales) that needs to be met every month by the Call Center & Customer Relations team.
• Delivering high standards of service to customers by making the most effective and efficient use of Call Center & Customer Relations employees and technology resources.
• Maximise sales through Call Center by regularly reviewing Productivity and Performance.
• Monitor and report on Key Performance Indicators (KPIs) such as call resolution times, customer satisfaction scores, and service level agreements (SLAs).
• Ensure Quality control and achieve SLA for inbound calls.
• Increase conversion rate while maintaining pre-defined service levels.
• Ensure Call Center & Customer Relations teams adhere to airline policies and provide effective solutions to customer inquiries and issues pertaining to flight bookings, cancellations, refunds, baggage claims, and other related services.
• Manage outbound communications for flight disruptions.
• Align Call Center operations as per business requirements and growth plans.
• Analyse Call Center data and prepare monthly reports for Senior Management.
• Collaborate with other departments, such as Sales, Marketing and Operations, to ensure a seamless customer experience.
• Provide guidance, training, coaching, mentoring and motivation to employees to ensure exceptional performance and maximum utilization of resource

Requirements and Qualifications:

• Bachelor’s Degree in Marketing, Business Administration or Mass Communication
• Minimum 6 years’ experience in Call Center in a managerial role.
• Candidates with prior experience in Airlines/ Travel or Airline reservations system (particularly Flight Speed knowledge) will be preferred.
• Excellent Communication Skills in English. Arabic will be an added advantage.
• Proficiency with Call Center Software, CRM systems, and performance tracking tools.
• Strong problem-solving skills and ability to handle escalated situations.
• Ability to work under pressure and maintain a positive attitude in a fast-paced environment.

General Manager – Jazeera Passenger Terminal (T5)

Jazeera Airways, the middle east’s first privately-owned Low-Cost Carrier and owner/operator of Jazeera Terminal T-5 in Kuwait (one of the world’s few airline-owned Passenger Terminals), is looking for a General Manager to Head the Terminal and associated businesses.

With our team of energetic professionals having an insatiable drive to grow, we are determined to transform the Jazeera Passenger Terminal (T5), a fully owned and a state-of-the-art facility designed to serve over 7.5 million passengers annually by 2027 and expected to grow to a capacity of 10 million by 2029, to deliver a fully integrated and seamless customer experience with a net worth in excess of USD 1 billion.

If you are a passionate leader whose vision resonates with ours, currently heading an airport Terminal with LCC operations, have P&L responsibility, and the thought of leading the transformation of T5 into a world class facility gets your adrenaline going, we’d be delighted to meet you. To know more about the challenges this role presents, please see below.

Scope of the Job:

The General Manager is responsible for the safe, profitable, efficient and cost-effective integrated management of Terminal 5. He/ She is the Business Owner responsible for the Operational and Commercial aspects of the terminal while ensuring regulations are followed, and regulatory and safety procedures are implemented in accordance with the related aviation and government authorities.

The General Manager is the primary point of contact for Jazeera’s Terminal 5 with government authorities, regulators, airline officials as well as the public in general.

The General Manager must lead the effort of transforming Jazeera Terminal T5 into a best breed company in terms of operations, profitability and valuation.

Key Responsibilities:

• Provide strategic direction for development of the yearly business and operational plans taking into consideration the safety and security outcomes, resource requirements, and other requirements originating from applicable external sources as necessary, such as regulatory authorities and related Kuwaiti governmental entities.
• Develop and maintain an excellent level of financial operating performance through increased reliability and close working relationships with other divisions in order to maintain world class service delivery.
• Oversee and maximize non-aeronautical revenue generation through lease of landside and airside retail spaces at T5 and related sites.
• Determine and implement quality control, safety and security policies, and the management of safety risks and security threats to the terminal operations.
• Oversee projects and strategic initiatives related to expanding operations and/or enhancing revenue streams.
• Monitoring expenditure to implement new projects and upgrading airport facilities.
• Oversee the management of necessary facilities, workspace, equipment and supporting services, as well as work environment, to satisfy operational safety and security requirements.
• Implement rules and regulations concerning airport operations safety and security in accordance with General Aviation rules and regulations and liaise with the regulatory authority and airline operators on all matters concerning terminal operations.
• Responsible for terminal licensing processes, liaising with authorities in order to obtain approvals for facilities and operations.
• Liaise with the regulatory authority and airline operators on all matters concerning terminal operations.
• Measure effectiveness of all internal and external processes, producing timely, accurate and complete reports on the operating condition of the company.

Requirements and Qualifications:

• Bachelor’s degree or equivalent in Aviation/Terminal Management, or accreditation by the International Association of Airport Executives (IAAE). Master’s degree or equivalent is preferred.
• Minimum 15 years’ experience in airport operations and airline industry, including at least 8 years running an Airport Terminal with P&L responsibility, including managing Duty Free, lounges and concessions (F&B, valet, advertising, among others).
• GCC experience is a plus.
• Familiarity and experience with LCC operations & business model.
• Strong decision-making abilities, and effective problem solving and negotiations skills
• Excellent communication skills. Bilingual (Arabic and English) is preferred, but not essential.
• Proven management & leadership skills.
• Strong customer service orientation
• Proven track record of building consensus and effecting change.
• Knowledge of Civil Aviation rules and regulations is important.

Planning Manager

Jazeera Airways is looking for an experienced Planning Manager to be based in Kuwait who would be responsible for Maintenance & Material Planning activities such as: Short Term, Long Term Planning, and Material Planning.

Responsibilities and Duties:

• Develops and maintain written procedures or policies as may be necessary for the improvement of maintenance and material planning processes;
• Directly supervises the implementation of detailed plans and assign routine, non- routine and project works on aircraft and aircraft components for accomplishment by Maintenance Provider or other sub-contractors;
• Maintains a high level of coordination with Quality Assurance, Maintenance Provider, Logistics and other departments to ensure rapid identification, response and resolution of problems affecting on-schedule performance and reliability of the Jazeera Airways operated fleet;
• Lead technical policy in support of the company long term safety and security standards and ensure the safety of company staff and other persons impacted by the company engineering and maintenance activities and promotes adherence to company technical standards in compliance with the approved maintenance program and the requirements of the DGCA;
• The development and implementation of company’s policies and standards as applicable to quality assurance and co-operate with the Compliance Monitoring manager to ensure compliance;
• Enforces the consistent monitoring, scheduling and compliance of all scheduled maintenance tasks in accordance with the approved Maintenance Program and Engineering publications, as requirement in keeping the aircraft serviceable and airworthy;
• Establishes periodic review of Service Providers’ performance, ensuring conformance to Service Line Agreement;
• Regularly assess the performance of Materials and Maintenance Planning against the set Key Performance Indicators as approved by Head of Engineering;
• Performs other duties as required to monitor department budgets related to maintenance and assist all team members to manage all production schedules;
• Manages the monitoring and on-time replenishment of stock-item, directs regular review and updating of safety stock level as set in the system according to the current operational requirement;
• Reviews and endorses for approval the recommendation for additional spares and/or stock provisioning, as well as additional and coverage for parts pooling by contracted service providers, as deemed necessary;
• Management of long-term maintenance plan and make necessary changes required to support operator and company’s objectives;
• Management of Task Cards to ensure the task card database satisfies customer list of work and airworthiness requirements, including; Continuous improvement & development;

Requirements and Qualifications:

• Engineering degree from aeronautical, mechanical, electrical, electronic, avionic or other studies relevant to the maintenance and continuing airworthiness of aircraft/aircraft components and / or DGCA / EASA license in either Airframe and Power plant category or avionics category.
• Minimum 10 years of relevant work experience out of which atleast 3 years in supervisory/ managerial position.
• Knowledge of QMS, SMS, AVSEC, HF, and engineering documentation system;
• Good technical knowledge (theoretical and practical) in A320 aircrafts and company engine types.
• Demonstrate knowledge of the relation with the company maintenance providers and contract policy and procedures.
• Knowledge in Airline application -based ERP system.
• Strong decision-making abilities, and effective problem solving and negotiations skills.