FAQs

Yes. We’ll rebook your disrupted flight and any onward connections if required. We’ll send an updated itinerary to the contact details you provided in your booking. You can also view your updated itinerary in Manage Booking.

If your flight is delayed or cancelled we’ll send an email and an SMS to you if we have your number, using the contact details you've entered in Manage Booking. Make sure you keep your personal information updated so we can contact you.

Yes. In case of flight disruption or irregularities you can request a refund. Cancellation fees do not apply and a full refund will be given for unused tickets. Even if you have a non-refundable ticket, you’re entitled to a full refund. If you have partially used tickets, we’ll refund the value of the unused portion of your ticket.

• For Jazeera to Jazeera flights: 50 minutes.
• For Jazeera to other airlines: 120 minutes.

The maximum connecting time is 8 hours.

Passengers with a transit time exceeding 8 hours must have a confirmed booking at the Kuwait Airport Transit Hotel. Passengers are not allowed to enter Kuwait without this booking.

Yes, passengers can book the hotel online directly. If you have a direct booking, it will be verified by the transfer team upon arrival.

During check-in, the check-in staff will assist in confirming room availability at the Kuwait Airport Transit Hotel.

No, room rates exclude meals. Passengers must pay for their meals directly at the hotel.