Careers

Manager – Group Desk System

Jazeera Airways is seeking an experienced and results-oriented Manager – Group Desk System to design, build and lead the Group Desk systems. This is a greenfield opportunity, requiring a visionary professional with a background in group desk operations, system development and low-cost airline processes. The ideal candidate will have hands-on experience with Navitaire systems and a proven ability to implement and manage end-to-end group booking systems while working closely with diverse stakeholders across the organization.

In this pivotal role, you will partner with teams in Finance, Sales, Sales Support, Call Center, E-Commerce, IT (Digital Transformation) and Website Development to ensure the seamless operation of the group booking platform.

Responsibilities and Duties:

System Implementation and Custodianship:

• Lead the implementation and customization of the Navitaire system to meet the specific needs of group booking processes.
• Act as the custodian of the group desk system, ensuring optimal performance, usability, and security.
• Partner with the IT (Digital Transformation) team to integrate the group desk platform with Jazeera Airways’ ecosystem, including CRM, website, and e-commerce channels.
• Oversee testing, deployment, and user training for all new system features.

Stakeholder Collaboration:

• Collaborate with cross-functional teams, including:
• Finance: Ensure accurate invoicing, reconciliation, and reporting.
• Sales: Align system capabilities with market demands and revenue goals.
• Sales Support and Call Center: Develop tools and training for seamless customer service.
• E-Commerce and Website Development: Enhance the digital booking experience for B2C customers.
• IT (Digital Transformation): Drive technical innovations and ensure system compatibility.
• Facilitate regular stakeholder meetings to gather feedback, address challenges and align priorities.

Operational Excellence and Automation:

• Streamline group booking workflows through automation, reducing manual effort and turnaround times.
• Design and document efficient processes for group inquiries, booking confirmations, payments and post-booking support.
• Monitor system usage, identify bottlenecks and implement continuous improvement strategies.

Customer-Centric Approach:

• Ensure the group booking system delivers a user-friendly, efficient and reliable experience for B2B agents and B2C customers.
• Incorporate customer feedback into system enhancements and operational strategies.
• Create tools to simplify inquiries, pricing requests and bulk ticket management for agents and direct customers.

Performance Analysis and Reporting:

• Develop key performance indicators (KPIs) to measure system efficiency, booking success rates, and customer satisfaction.
• Generate detailed performance reports for senior management and stakeholders.
• Leverage data analytics to forecast trends, optimize workflows, and improve system

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Aviation Management or a related field.
• Minimum 7+ years of experience in group desk operations, system implementation or a related role in the aviation industry.
• Proven experience with low-cost airlines and Navitaire systems is mandatory.
• Demonstrated ability to lead greenfield projects and build new business functions.
• Expertise in airline reservation systems, system customization and API integrations.
• Strong leadership and project management capabilities.
• Exceptional analytical, problem-solving and communication skills.
• Proficiency in automating workflows and data-driven decision-making.

Senior Specialist - APIs

Jazeera Airways is seeking an experienced and technically skilled Senior Specialist - APIs to lead the development and management of API middleware solutions. This role is critical to ensuring seamless integration of Jazeera Airways’ core systems, including Navitaire Digital APIs, with other commercial platforms, ancillary suppliers and third-party collaborators.

The ideal candidate will have hands-on expertise in API middleware development and integration within the low-cost carrier (LCC) environment, with Navitaire as the primary Passenger Service System (PSS).

Responsibilities and Duties:

API Middleware Development & Management:

• Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
• Build and manage robust API architectures that support scalability, security, and high performance.
• Oversee API lifecycle management, including design, testing, deployment, and versioning.
• Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.

Navitaire Digital APIs Expertise:

• Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
• Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
• Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.

System Integration & Optimization:

• Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
• Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.

API Middleware Development & Management:

• Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Jazeera Airways’ internal and external systems.
• Build and manage robust API architectures that support scalability, security, and high performance.
• Oversee API lifecycle management, including design, testing, deployment, and versioning.
• Ensure seamless integration of third-party collaborators, including ancillary suppliers, payment gateways, and loyalty platforms.

Navitaire Digital APIs Expertise:

• Act as the in-house expert for Navitaire Digital APIs, ensuring their effective use in supporting core business processes.
• Collaborate with Navitaire to resolve API-related issues and enhance API functionalities to meet evolving business needs.
• Leverage Navitaire APIs to enable efficient integrations with marketing, booking, payment, and customer engagement platforms.

System Integration & Optimization:

• Partner with cross-functional teams to integrate commercial and operational systems with the API middleware.
• Work closely with the Marketing and Ancillary teams to implement APIs that support new revenue streams and enhance customer experiences.
• Collaborate with the Finance and IT teams to ensure seamless payment processing and financial system integration.

Collaboration & Stakeholder Management:

• Maintain strong relationships with key stakeholders, including:
• Navitaire for API updates, troubleshooting, and support.
• Digital Transformation to align integration projects with broader technology strategies.
• Marketing and Ancillary teams for implementing new digital services and ancillary products.
• Finance and IT teams to support compliance and operational excellence.
• Conduct regular meetings with stakeholders to align on project timelines, priorities, and deliverables.

Innovation & Best Practices:

• Identify and implement industry best practices for API management and integration in the airline sector.
• Drive innovation by recommending new APIs or middleware solutions to enhance operational efficiency and customer satisfaction.
• Stay updated on emerging technologies and API trends relevant to low-cost carriers and the aviation industry.

Performance Monitoring & Reporting:

• Establish metrics to evaluate API performance, uptime, and transaction success rates.
• Monitor middleware systems to proactively identify and resolve issues.
• Provide regular reports to senior management on API utilization, project progress, and performance improvements

Requirements and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5+ years of experience in API middleware development and management, specifically in the airline industry.
• Mandatory: Prior experience working with Navitaire Digital APIs within a low-cost carrier (LCC) environment.
• Proven track record of integrating third-party systems, such as ancillary suppliers, payment gateways and loyalty platforms.
• Expertise in API development tools, frameworks and best practices.
• Strong understanding of Navitaire PSS and its API ecosystem.
• Proficiency in API security protocols, including OAuth and encryption techniques.
• Hands-on experience with cloud platforms, microservices and RESTful API architectures.
• Excellent problem-solving and communication skills to collaborate with technical and non-technical teams.

Manager - Customer Experience Systems

Jazeera Airways is seeking an experienced and innovative Manager - Customer Experience Systems to oversee and enhance end-to-end customer communication systems. This pivotal role involves the design, implementation, and management of integrated CRM platforms, social listening tools, and communication channels to ensure a seamless and efficient customer journey.

The ideal candidate will have proven expertise in implementing customer experience systems across multiple touchpoints, with a focus on NPS/CSAT improvement, integrated consumer communication, and creating a unified customer view. Experience in designing and implementing chatbots is required to automate and enhance customer interactions.

Responsibilities and Duties:

System Implementation & Custodianship:

• Serve as the custodian of customer experience systems, ensuring optimal functionality, scalability, and integration across all consumer-facing channels.
• Lead the implementation of integrated CRM platforms, social listening tools, and communication systems to deliver seamless and proactive customer support.
• Develop a unified communication strategy that enables a single view of the customer across all platforms and touchpoints.
• Oversee integration of customer experience platforms with core systems, including reservations, operations, and marketing tools.
• Design and implement chatbots and AI-powered tools to automate repetitive tasks and provide efficient, real-time customer support.

Customer Communication Management:

• Design and manage an integrated communication platform to ensure consistency and efficiency in customer interactions across email, chat, SMS, social media, and call center channels.
• Monitor and optimize customer touchpoints to ensure first-level responses meet predefined service level agreements (SLAs).
• Implement social listening systems to gather actionable insights from customer feedback and improve service delivery.
• Ensure communication channels support personalized, timely, and accurate customer engagement.

Process Optimization:

• Streamline workflows for customer queries and issue resolution to improve response time and reduce operational costs.
• Automate repetitive customer service tasks using AI and chatbot technologies to enhance efficiency.
• Identify gaps in the customer journey and implement system or process improvements to address them.

Stakeholder Collaboration:

• Work closely with the Call Center, Terminal Operations, Ground Operations, Sales, Marketing, and Social Media teams to align customer experience initiatives with business objectives.
• Facilitate regular cross-departmental meetings to gather insights, address system-related challenges, and implement actionable solutions.
• Partner with IT (Digital Transformation) to ensure seamless integration of customer experience systems with other operational platforms.

Customer-Centric Innovation:

• Leverage social listening and data analytics tools to identify trends and emerging issues, providing recommendations for system enhancements.
• Drive initiatives that enhance Net Promoter Score (NPS) and Customer Satisfaction (CSAT) by focusing on pain points in the customer journey.
• Utilize CRM data to personalize customer interactions and build stronger relationships across all touchpoints.

Performance Analysis and Reporting:

• Develop and monitor KPIs to evaluate the performance and cost-effectiveness of customer experience platforms and communication channels.
• Regularly report on NPS/CSAT metrics, first-level response rates, and cost per customer interaction to senior leadership.
• Use insights from customer data to refine strategies and recommend improvements.

Requirements and Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Marketing or a related field.
• Minimum 7+ years of experience in customer experience systems management or a related role.
• Proven track record of implementing customer experience platforms, integrated CRM systems, or similar tools across multiple customer channels.
• Mandatory: Hands-on experience in designing and implementing chatbots to improve customer service efficiency.
• Experience in managing customer engagement in airlines, hospitality, or other service industries is preferred.
• Deep understanding of CRM systems, social listening tools, chatbot technologies, and customer communication platforms.
• Strong project management skills, including experience leading cross-functional teams.
• Analytical mindset with the ability to leverage data to drive decisions.
• Excellent communication skills to effectively liaise with technical and non-technical stakeholders.
• Knowledge of customer experience best practices and trends in digital transformation.

UX/UI Designer

Jazeera Airways is seeking a skilled and innovative UX/UI Designer to create seamless, user-centered digital experiences across the organization’s platforms. In this role, you will gather user requirements, design compelling interfaces, and lead user experience initiatives that align with the airline's business objectives. Your work will directly impact customer satisfaction by enhancing the usability and functionality of Jazeera Airways’ websites, mobile apps, and other digital touchpoints.

With a focus on collaboration and innovation, you will work closely with product managers, engineers, and cross-functional teams to ensure all design solutions are intuitive, visually appealing, and aligned with brand standards.

Responsibilities and Duties:

User Research & Analysis:

• Collaborate with product managers and engineers to gather and evaluate user requirements.
• Conduct comprehensive user research to understand user needs, behaviors, and pain points.
• Use insights to inform and refine design solutions.

UX Design & Prototyping:

• Create storyboards, process flows, and sitemaps to illustrate design ideas.
• Develop user flows, wireframes, and prototypes that clearly demonstrate how systems function and look.
• Design navigation elements, such as menus, tabs, search fields, and buttons, ensuring usability and accessibility.
• Conduct usability testing to identify and resolve UX issues.

UI Design & Development:

• Design graphic user interface elements, including widgets, tables, and page layouts.
• Create original graphics, images, and designs to support digital platforms.
• Ensure responsiveness and consistency across devices, adhering to style guidelines for fonts, colors, and images.
• Use tools like Adobe Illustrator, Photoshop, and Figma to produce high-quality visual designs.

Collaboration & Presentation:

• Prepare and present design concepts, mockups, and drafts to internal teams and key stakeholders.
• Collaborate with developers to ensure seamless implementation of designs.
• Work closely with cross-functional teams, including Marketing, IT, and E-Commerce, to deliver user-centered solutions.

Innovation & Mentorship:

• Stay updated on the latest UX/UI design trends, technologies, and best practices.
• Mentor and guide junior team members, fostering professional development and design excellence.

Performance Monitoring & Reporting:

• Establish metrics to evaluate API performance, uptime and transaction success rates.
• Monitor middleware systems to proactively identify and resolve issues.
• Provide regular reports to senior management on API utilization, project progress, and performance improvements

Requirements and Qualifications:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction or a related field
• 5+ years of experience as a UX/UI Designer or in a similar role.
• Proven track record of designing intuitive, user-friendly interfaces for web and mobile platforms.
• Experience in the airline or travel industry is a plus.
• Proficiency with design tools like Adobe XD, Sketch, Figma, InVision and Photoshop.
• Expertise in creating wireframes, prototypes, and responsive designs.
• Strong knowledge of user research methodologies and usability testing.
• Familiarity with HTML/CSS is an advantage.
• Excellent communication and teamwork skills to collaborate with various stakeholders.
• Strong organizational and time-management skills to handle multiple projects simultaneously.

UAT Automation Specialist

Jazeera Airways is seeking a highly skilled and detail-oriented UAT Automation Specialist to ensure the quality and reliability of digital platforms by automating testing processes. This role focuses on implementing and managing automated testing frameworks to evaluate end-to-end customer journeys, system configurations and UX designs.

The Specialist will collaborate with cross-functional teams to design, execute, and maintain automation scripts for User Acceptance Testing (UAT). The ideal candidate has experience in building automated testing solutions, specifically in airline or travel industry environments, with expertise in Navitaire PSS and related systems.

Responsibilities and Duties:

Automation Framework Development:

• Design, develop, and maintain automated testing frameworks to streamline UAT processes across web and mobile platforms.
• Create and manage reusable test scripts to validate system configurations, UX designs, and transactional workflows.
• Ensure automated testing tools and scripts are optimized for performance, scalability, and reliability.

Test Planning & Execution:

• Develop automated UAT plans, including test cases and scripts based on functional requirements and business workflows.
• Conduct regression, performance, and end-to-end testing using automated tools to ensure system quality and reliability.
• Evaluate customer journeys across B2C, B2B, and loyalty tiers, identifying and resolving inconsistencies through automation.

Collaboration & Stakeholder Engagement:

• Liaise with internal teams, including Digital Transformation, IT, Marketing, and Operations, to align automation strategies with project objectives.
• Partner with the Website and Mobile teams to ensure seamless integration of automated testing processes.
• Provide stakeholders with insights and updates on automated test results and system readiness.

Defect Management & Optimization:

• Identify, document, and track issues found during automated testing, working with development teams for resolution.
• Retest resolved issues and update scripts as needed to ensure continuous system optimization.
• Continuously improve automation scripts to reflect changes in customer journeys or system updates.

Innovation & Best Practices:

• Stay updated on emerging trends in automated testing tools and technologies, applying them to enhance existing frameworks.
• Identify opportunities to optimize UAT processes through new automation methodologies and tools.
• Advocate for automation best practices within the organization to ensure testing efficiency.

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• 3+ years of experience in automated testing, quality assurance or related roles.
• Proven experience in building and managing automated testing frameworks, preferably in the airline or travel industry.
• Familiarity with Navitaire PSS, SkySpeed and related systems is highly advantageous.
• Proficiency in automation tools such as Selenium, Appium or equivalent.
• Strong programming skills in scripting languages (e.g., Python, Java) for creating and maintaining test scripts.
• Experience with test management tools (e.g., JIRA, TestRail) and CI/CD pipelines.
• Excellent problem-solving and analytical skills with attention to detail.
• Strong collaboration and communication skills to work effectively with cross-functional teams.

E-Commerce Quality Assurance Specialist

Jazeera Airways is seeking a meticulous and results-driven E-Commerce QA Specialist to ensure consistency and accuracy across our digital platforms. This role focuses on end-to-end testing and optimization of user journeys on various e-commerce platforms, ensuring seamless experiences for B2C, B2B, and loyalty customers.

The Specialist will collaborate with the Product Manager and cross-functional teams to audit, test, and optimize digital products and ensure alignment with business goals. The ideal candidate has a strong background in quality assurance, product lifecycle management, and user journey evaluation, with specific experience in Navitaire PSS and related systems.

Responsibilities and Duties:

Quality Assurance & Testing:

• Conduct end-to-end product testing, including system configuration, UX design, and website audits, to ensure consistency across all e-commerce platforms.
• Evaluate customer journeys, user flows, and transactional systems across B2C, B2B, and loyalty tiers to identify and resolve inconsistencies.
• Optimize user experiences by identifying pain points and areas for improvement through robust testing practices.
• Oversee testing for UAT scenarios by coordinating with onshore and offshore resources.

Stakeholder Collaboration:

• Liaise with internal stakeholders and the Website and Mobile teams to ensure product consistency across multiple channels and categories.
• Collaborate with cross-functional teams to evaluate and improve the customer experience across all touchpoints.
• Partner with internal and external teams to gain clarity on project requirements and deliver quality outputs within deadlines.

Product Life Cycle & Optimization:

• Audit and evaluate e-commerce platforms to ensure they align with business objectives and customer expectations.
• Utilize strong analytical abilities to assess the end-to-end customer experience across categories and journeys.
• Provide data-driven recommendations for website optimization and feature enhancements.

Process Leadership:

• Lead teams through ambiguity, delivering clear direction and actionable steps to ensure successful outcomes.
• Gain deep expertise in Order-to-Cash business processes and end-to-end customer journeys, ensuring these processes align with Jazeera Airways’ business goals.
• Proactively identify and test scenarios to evaluate potential solutions, mitigating risks before deployment.

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 3+ years of relevant experience in the airline or travel industry, with expertise in quality assurance and e-commerce operations.
• Hands-on experience with Navitaire PSS and SkySpeed, including configuration understanding, is highly advantageous.
• Proven experience optimizing user journeys across B2C, B2B, and loyalty programs.
• Advanced knowledge of the product life cycle, quality assurance, and project management disciplines/processes.
• Strong analytical and problem-solving skills to evaluate end-to-end customer journeys across multiple channels.
• Expertise in Excel and reporting tools to deliver actionable insights and summaries.
• Results-driven and highly organized, with the ability to manage multiple projects in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work across cross-functional teams.

Configuration and Maintenance Program Engineer

Jazeera Airways is looking for a Configuration and Maintenance Program Engineer who would be responsible for continued airworthiness preventive maintenance review in accordance with Jazeera Maintenance Program & reliability data to assure fleet’s maximum safety and operating efficiency. The position will also control configurations of Jazeera existing and new aircrafts by performing engineering document reviews to ensure compliance of airworthiness directives/aviation regulation/maintenance program and reflected in Engineering Computer System.

Responsibilities and Duties:

• Develops and formulates the airframe, engine, propeller, and component maintenance programs to ensure safety, reliability, and airworthiness in the most economical manner.
• Reviews and proposes changes to the aircraft maintenance program based on manufacturer recommendations, reliability analysis, and in-service experience, before submitting to the applicable Aviation Authority through the SCM Department.
• Optimizes the maintenance program based on fleet performance and task findings, identifying opportunities for increased task effectiveness and efficiency.
• Monitors component tracking and interchangeability in the company’s system, ensuring compliance with approved manuals and coordinating with Technical Services.
• Provides technical assistance to Fleet Management and Aircraft Records, including aircraft entry/exit processes.
• Monitors and reviews AD/SB actions that Technical Services intends to implement, ensuring compliance and proper entry into the company’s system, and reporting embodiment to OEMs as applicable.
• Manages current and historical data for AD/SB compliance based on aircraft configuration.
• Defines, builds, and maintains the aircraft configuration tree in the company’s system for newly arrived aircraft and landing gears.
• Monitors the aging aircraft Corrosion Prevention Control Program (CPCP) and Structural Sampling Inspection Program (SSSIP) to ensure safety and structural integrity.
• Performs data entry for components (e.g., AIR, HT) for newly arrived aircraft.
• Creates new part numbers and sub-assemblies in the system as needed.
• Assists in providing Aircraft Configuration status reports, including AD and Modification status.
• Provides technical support for OASES system functionality, addressing configuration concerns, troubleshooting, and offering practical training and guidance.
• Maintains OASES history files for technical support and training archives.
• Establishes and maintains OASES backup processes in collaboration with Business Units to mitigate issues during system downtime.
• Reviews OASES system upgrade releases, validating applicability to Jazeera’s processes and coordinating with engineering teams to assess gaps and impacts on Business Units.
• Leads OASES process assessments, revisions, and distribution.
• Coordinates OASES interface issues with other systems (e.g., AIMS, SAP, Skywise, Conduce), ensuring issues are addressed and monitored by relevant Business Units or system proponents.
• Actively participates in Jazeera’s SMS, ensuring compliance with safety and security laws and reporting accidents, incidents, and hazards.

Requirements and Qualifications:

• Degree in Aeronautical/Mechanical Engineering field or equivalent.
• Minimum 5 years experience in a similar role.
• Maintaining technical knowledge of aircraft type and operational procedures.
• Knowledge of EASA Part M, EASA Part 145 and KUWAIT DGCA regulations.
• Knowledge in Airline application-based ERP system (OASES, AMOS)
• Ability to read and demonstrate knowledge from technical publications.
• Advance knowledge of ERP system.
• Project Management Skills.
• Good interpersonal skills.
• Good communication skills and presentation skills.
• Proficient in MS Office.

Ramp Manager

Jazeera Airways is looking for a Ramp Manager, based out of Kuwait, to ensure that all ramp handling activities are carried out safely, securely, on time according to the required Kuwait DGCA and Jazeera Airways’ standards as prescribed in the Company Ground Operations Manual. The role holder will also be responsible for managing the Lost and Found Department.

Responsibilities and Duties:

• Ramp
• Ensure safe, secure, on-time operations at the airside on all Jazeera flights departing from Kuwait
• Assign and prioritise ramp operational tasks based on departure and arrival time
• Enforce safety policies and procedures and ensure that all ramp activities comply with Kuwait DGCA, Jazeera Airways and Terminal policies and procedures.
• Ensure SLAs are adhered to by the Ground Handler.
• Ensure all cargo operations adhere to policies and standards whilst upholding safety and security.
• Lost and Found
• Ensure timely resolution of missing and damaged baggage claims.
• Responsible for network wide quality and compliance in relation to MHB files, tracing and claims.
• Ensure reports are generated for the management periodically.
• Prepare monthly roster & leave plans, monitor daily attendance, conduct performance reviews for the Ramp and Lost & Found teams.
• Provide coaching, training and support to the Ramp and Lost & Found teams.

Requirements and Qualifications:

• Bachelor’s Degree in any discipline.
• Minimum 5 years as a Ramp Manager in a Commercial Airline or GHA.
• Thorough knowledge of Ramp and Airside Operations.
• Have general knowledge of Aircraft, Baggage, Cargo and Passengers handling practices and procedures in accordance with IATA rules and standards. Familiar with IATA Airport Services Committee in relation to procedures and standard for ground handling and cargo handling activities including policies for weight and balance, load control, cargo, baggage handling, aircraft handling methods, airside safety and safe operating practices.
• Good English Communication Skills, conversational ability in Arabic will be preferred.
• Proficient in MS Office.
• Excellent Interpersonal Relationship Skills.

Commercial Manager – Levant

Commercial Manager - Levant, based out of Jordan, will be responsible to develop, plan and manage sales set-up & sales channels in Levant region. The role holder will manage the activities of the sales team to fulfil market obligations for travel trade, customer and corporate in the region and also promote the Jazeera Airways brand, product and services through the primary distribution channels.

Responsibilities and Duties:

• Prepare the sales budgets/ goals for Levant region.
• Develop and implement sales plans and market strategies to increase revenue and market share in Levant region.
• Achieve the assigned revenue & sales targets.
• Determine the growth opportunities to ensure an effective sales and market coverage.
• Develop and implement sales procedures and policies in line with the industry best practices.
• Develops, capitalizes on and maintains effective relationships with external parties of different nature such as travel agencies, GSAs, government departments, ministries, tourism companies, as well as individual agents and trade companies, to enhance business and grow sales.
• Recognizes the unique needs of the assigned region versus JAZ products and services; evaluates flights and fares with Revenue Management (RM) Team, identifies new route opportunities and recommends the same RM with a proper business case.
• Ensure the sales and revenue opportunities are maximized.
• Translates input received from sales teams into recommendations to Regional Manager based on cost/benefit analysis.
• Regularly visit travel agencies / Corporates to develop & maintain relationships.
• Organize Road shows, workshop or joint airline event for the trade, trade presentations, and FAM trips in Levant region to ensure increased branding visibility.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Oversee and direct performance of the sales team.
• Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks.

Requirements and Qualifications:

• Bachelor’s degree or higher in Sales, Management.
• Additional qualification in Aviation/IATA/Tourism is a plus.
• Proficient in MS Office: Word, Excel & PowerPoint.
• Working Knowledge of Commercial Systems.
• Minimum 10 years’ experience in Sales in a Commercial Airline having POS, in Levant Region.
• Good Communication skills in English, Arabic language skills will be an added advantage.
• Must have strong negotiating, influencing, problem solving and decision making skills.
• Team Leadership.
• Ability to priorities and handle multiple tasks.

Sales Manager – CAI & HBE

Sales Manager - CAI & HBE, based out of Cairo, will be responsible to develop, plan and manage sales set up & Sales channels. The successful candidate must effectively manage the activities of the sales team to fulfil market obligations for travel trade, customer and corporate. (S)he must work on achieving the set goals & targets planned for assigned territory and must promote the Jazeera Airways brand, product and services through the primary distribution channels.

Responsibilities and Duties:

• Develop and implement the sales plans and market strategies to increase revenue and market share.
• Achieve the set revenue and volume targets by territory.
• Determine the growth opportunities to ensure an effective sales and market coverage.
• Develop and implement sales procedures and policies in line with the industry best practices.
• Ensure the sales and revenue opportunities are maximized.
• Monitor performance of Agents / Franchise & appointed GSA.
• Set up sales call plans for the sales team.
• Guide, train, coach and review the performances and immediately address any shortcomings to derive an effective, high-performance Sales Team (GSA/internal).
• Regular visit to travel agencies / Corporate's to develop & maintain relationships in the assigned territory.
• Organize Road shows, work shop or joint airline event for the trade.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks.

Requirements and Qualifications:

• Bachelor degree or higher.
• IATA courses along with ticketing and CRS system courses are desirable.
• Proficient in MS Office: Word, Excel & PowerPoint.
• Minimum 10 years’ experience in Sales in a Commercial Airline.
• Good Communication skills in English, Arabic language skills will be an added advantage.
• Must have strong negotiating, influencing, problem solving and decision making skills.

Regional Manager – GCC & Egypt

Regional Manager – GCC & Egypt will be responsible to achieve the Company’s commercial objectives by identifying new channels of business, building effective business relationships and enhancing brand visibility. The role holder will be accountable for revenue achievement and overall market share growth in GCC & Egypt. The successful candidate will be responsible to drive the overall sales and achieve targets of the company ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Responsibilities and Duties:

• Prepares the sales budget for GCC and Egypt region.
• Drives business by leading the sales team in the assigned region to identify new opportunities, new travel agencies and markets to grow sales and revenue based on market needs and conditions measured to JAZ products and services.
• Translates input received from sales teams into recommendations to Regional Manager based on cost/benefit analysis.
• Drives/supports sales target scales, objectives and performance parameters of the sales team in the region.
• Constantly reviews financial data to evaluate performance, identify shortages, determine root causes, recommend changes to sales team, and implement corrective measures accordingly.
• Conduct periodic sales review meetings with Country Managers/ Commercial Managers in the assigned region.
• Builds/maintains rapport with stakeholders and key customers in the respective region to ensure offers are made according to their needs and thereby enhance customer satisfaction.
• Periodically analyze competitors’ fare levels in all markets and whenever possible, endeavor to raise Jazeera Airways’ yield.
• Develop incentive plan (if required) for travel agents/corporate accounts to maintain competitive edge in the market and drive sales and topline revenue.
• Prepare periodical reports for Management on sales and market growth and/or decline and recommend the necessary changes needed to ensure the desired results are achieved in a rapidly changing, highly demanding and competitive market environment. Reports should include competitors’ activities such as fare levels, incentive programs, marketing initiatives, etc.
• Conducts field visits, benchmark studies and market analysis to keep abreast with competitors’ position, market conditions, and customer needs affecting market trends.
• Takes necessary action to ensure required load factors.
• Selects travel agents based on established criteria.
• Generates function-related performance reports regularly.
• Assists in recruiting staff in new areas, helps establish the office and monitors its operation.
• Oversees and directs performance of the sales team.
• Coaches the sales team, identifying skills and opportunities for development; provides advice and guidance on all issues.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks.

Requirements and Qualifications:

• Bachelor Degree in Management, Commerce, Sales, Marketing or equivalent.
• Additional qualification in IATA/Tourism is a plus.
• Proficient in computer applications and usage of Microsoft word, Excel, Power Point.
• Good Communication skills in English, Arabic language skills will be an added advantage.
• 14 years of experience in Sales preferably in a Commercial Airline having POS in GCC & Egypt region.
• Possesses a track record of increasing and sustaining sales growth and profitability.
• Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.
• Established rapport with clients and government authorities, etc.
• Cost-oriented, possesses effective persuasive sales and marketing skills and techniques.
• Employs a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
• Proven effective sales and marketing skills and techniques.
• Capable of analyzing, implementing, demonstrating and training employees on new concepts and initiatives related to scope of work.
• Capable of understanding market needs, trends, and planning accordingly.
• Customer oriented performer with excellent customer relationship skills.

Sales Manager – Delhi

Sales Manager - Delhi, will be responsible to develop, plan and manage sales set up & Sales channels. The successful candidate must effectively manage the activities of the sales team to fulfil market obligations for travel trade, customer and corporate. The role holder must work on achieving the set goals & targets planned for assigned territory and must promote the Jazeera Airways brand, product and services through the primary distribution channels.

Responsibilities and Duties:

• Develop and implement the sales plans and market strategies to increase revenue and market share.
• Achieve the set revenue and volume targets by territory.
• Determine the growth opportunities to ensure an effective sales and market coverage.
• Develop and implement sales procedures and policies in line with the industry best practices.
• Ensure the sales and revenue opportunities are maximized.
• Monitor performance of Agents / Franchise & appointed GSA.
• Set up sales call plans for the sales team.
• Guide, train, coach and review the performances and immediately address any shortcomings to derive an effective, high-performance Sales Team (GSA/internal).
• Regular visit to travel agencies / Corporate's to develop & maintain relationships in the assigned territory.
• Organize Road shows, work shop or joint airline event for the trade.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks.

Requirements and Qualifications:

• Bachelor degree or higher.
• IATA courses along with ticketing and CRS system courses are desirable.
• Proficient in MS Office: Word, Excel & PowerPoint.
• Minimum 10 years’ experience in Sales in a Commercial Airline.
• Good Communication skills in English.
• Must have strong negotiating, influencing, problem solving and decision making skills.

Commercial Manager – Nepal

Commercial Manager - Nepal, based out of Kathmandu, will be responsible to develop, plan and manage sales set-up & sales channels in Nepal. The role holder will manage the activities of the sales team to fulfil market obligations for travel trade, customer and corporate in the region and also promote the Jazeera Airways brand, product and services through the primary distribution channels.

Responsibilities and Duties:

• Prepare the sales budgets/ goals for Nepal.
• Develop and implement sales plans and market strategies to increase revenue and market share in Nepal.
• Achieve the assigned revenue & sales targets.
• Determine the growth opportunities to ensure an effective sales and market coverage.
• Develop and implement sales procedures and policies in line with the industry best practices.
• Develops, capitalizes on and maintains effective relationships with external parties of different nature such as travel agencies, GSAs, government departments, ministries, tourism companies, as well as individual agents and trade companies, to enhance business and grow sales.
• Recognizes the unique needs of the assigned region versus JAZ products and services; evaluates flights and fares with Revenue Management (RM) Team, identifies new route opportunities and recommends the same RM with a proper business case.
• Ensure the sales and revenue opportunities are maximized.
• Translates input received from sales teams into recommendations to Regional Manager based on cost/benefit analysis.
• Regularly visit travel agencies / Corporates to develop & maintain relationships.
• Organize Road shows, workshop or joint airline event for the trade, trade presentations, and FAM trips in Nepal to ensure increased branding visibility.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Oversee and direct performance of the sales team.
• Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks.

Requirements and Qualifications:

• Bachelor’s degree or higher in Sales, Management.
• Additional qualification in Aviation/IATA/Tourism is a plus.
• Proficient in MS Office: Word, Excel & PowerPoint.
• Working Knowledge of Commercial Systems.
• Minimum 10 years’ experience in Sales in a Commercial Airline having POS in Nepal.
• Good Communication skills in English.
• Must have strong negotiating, influencing, problem solving and decision making skills.
• Team Leadership.
• Ability to priorities and handle multiple tasks.

Cargo Commercial Manager

Jazeera Airways is looking for a Cargo Commercial Manager to drive the airlines’ cargo revenue targets and implement the Cargo business plan.

Responsibilities and Duties:

• Maximise the Cargo revenue targets for Jazeera Airways by optimizing cargo mix, increasing yield, expanding distribution and leveraging Jazeera routes.
• Set-up and manage GSSA and direct sales distribution network wherever necessary to ensure revenue maximization.
• Develop and maintain effective business relationships with GSSAs, Cargo Agents, and trade companies.
• Ensure all contracts/ SLAs are prepared, signed and adhered to with Service Providers to cater for the business needs.
• Regularly monitor the performance of the GSSA and other service providers to ensure that the agreed SLAs are being met.
• Coordinate with various departments (IT/ Network Planning/ Finance/ Cargo Operations, Ground Operations) for Cargo Revenue Accounting, Cargo uplift, automation of Cargo services, invoice management etc.
• Prepare necessary reports and provide inputs to the management to expand Cargo Business.

Requirements and Qualifications:

• Bachelor’s Degree in Sales, Marketing or Management
• Minimum 10 years working experience in cargo sales and customer service; previous experience in cargo sales of Low Cost Airlines will be an added advantage.
• Knowledge of all IATA regulations, basic cargo operations, airline cargo sales and marketing, DGR.
• Good English Communication Skills, conversational ability in Arabic will be preferred.
• Proficient in MS Office.
• Excellent Interpersonal Relationship Skills and Negotiation Skills
• Ability to drive revenue and work under pressure

Aircraft Engine Borescope Inspector

Jazeera Airways is looking for a qualified Aircraft Engine Borescope Inspector to perform the BSI inspection on the operated CFM56-5B and Leap 1A Engines.

Responsibilities and Duties:

• Perform BSI inspection on CFM model engines, preferably CFM56-5B and Leap 1A engines in accordance with approved and current maintenance data
• Record and classify the result of the inspection in terms of written criteria and sign-off maintenance record.
• Prepare detailed BSI report after each engine BSI with pictures and damage dimensions
• Train other Engineers on BSI
• Take appropriate action and decisions based on BSI findings with reference to AMM criteria’s.

Requirements and Qualifications:

• Bachelor Degree / Diploma in Aircraft Maintenance Engineering or equivalent.
• Kuwait DGCA/ UAE GCAA/ EASA License /India DGCA
• BSI Certification on Major Engine Models, preferably CFM56-5B and Leap 1A
• 5 Years BSI Experience in CFM Modal engines
• Preferably have experience in GE Mentor Visual IQ BSI KIT
• Good Knowledge about Engine Gas path stages and BSI Ports
• Time management, team-work, leadership and problem solving skills.
• Excellent communications skills especially in English.

Licensed Aircraft Engineer

Jazeera Airways is looking for Licensed Aircraft Engineer who would be responsible to exercise the license/approval in accordance with the accomplishment of scheduled, unscheduled maintenance and rectification of defects. He/ she will ensure the accomplished maintenance was in line with the required standards and the operating program is achieved in an efficient and safe manner. He/ She will ensure the recording and issuance of Certificates of Release of the accomplished service in accordance with the defined procedures and legislation.

Responsibilities and Duties:

• Perform routine/ non routine Aircraft maintenance tasks as per his authorization scope issued by the company including but not limited to trouble shooting, components removal/ installation, servicing, systems& structural assessment/ repair, AD’s/ SB’s review &compliance etc.
• Advice Shift Leader / Maintenance Manager of any defects found or suspected on aircraft, engines or accessory that may compromise safety and raise the related document to Compliance Monitoring Department.
• Ensure documentation and its certification is completed in a timely manner and to the defined procedures to meet Company requirements.
• Ensure that replacement parts and components are of an approved type, correctly certified and released and are physically inspected prior to fitment to aircraft or component. Ensure that removed components are correctly handled, labelled, blanked, and packed as per ESDS requirements etc.
• Monitor cabin defect log reports to ensure positive corrective actions have been implemented.
• Ensuring all ground support equipment used are cleaned and serviceable and returned to designated areas at the end of his shift period.
• Review Technical log sheets, work packs and other relevant information for evidence of repetitive defects or non-positive maintenance actions following reported defects or rectification and ensure positive defect action has been implemented in a timely manner.
• Support J9 MCC and give technical advice to the crew at base or remote location for rapid recovery of aircraft into service and keeping Management updated.
• Lead the check and any special inspection by ensuring that required tooling and spares are made available and ensure that sufficient resources are available to accomplish that.
• Coordinate with the various other workshops to ensure that all the maintenance is accomplished in timely and acceptable manner.
• Ensure that individual Aircraft Licenses and Authorizations remain valid at all times and report to Compliance Monitoring Department for renewal.
• Carry out flying duties and AOG recovery as per requirement.

Requirements and Qualifications:

• Diploma in Aircraft Maintenance Engineering or equivalent.
• Kuwait DGCA/ UAE GCAA/ EASA License endorsed with Airbus 320 family with CFM 56B and/or LEAP 1A engines.
• Minimum 2 years of certifying experience on A320 family as B1 or B2 Engineer using the privileges of any of the above-mentioned license held by Licensed Aircraft Engineer in the last three years.
• Ability to read, interpret & follow aircraft related maintenance manuals/ Regulations/ Procedures clearly.
• Time management, team-work, leadership and problem solving skills.
• Excellent communications skills especially in English.

Planning Manager

Jazeera Airways is looking for an experienced Planning Manager to be based in Kuwait who would be responsible for Maintenance & Material Planning activities such as: Short Term, Long Term Planning, and Material Planning.

Responsibilities and Duties:

• Develops and maintain written procedures or policies as may be necessary for the improvement of maintenance and material planning processes;
• Directly supervises the implementation of detailed plans and assign routine, non- routine and project works on aircraft and aircraft components for accomplishment by Maintenance Provider or other sub-contractors;
• Maintains a high level of coordination with Quality Assurance, Maintenance Provider, Logistics and other departments to ensure rapid identification, response and resolution of problems affecting on-schedule performance and reliability of the Jazeera Airways operated fleet;
• Lead technical policy in support of the company long term safety and security standards and ensure the safety of company staff and other persons impacted by the company engineering and maintenance activities and promotes adherence to company technical standards in compliance with the approved maintenance program and the requirements of the DGCA;
• The development and implementation of company’s policies and standards as applicable to quality assurance and co-operate with the Compliance Monitoring manager to ensure compliance;
• Enforces the consistent monitoring, scheduling and compliance of all scheduled maintenance tasks in accordance with the approved Maintenance Program and Engineering publications, as requirement in keeping the aircraft serviceable and airworthy;
• Establishes periodic review of Service Providers’ performance, ensuring conformance to Service Line Agreement;
• Regularly assess the performance of Materials and Maintenance Planning against the set Key Performance Indicators as approved by Head of Engineering;
• Performs other duties as required to monitor department budgets related to maintenance and assist all team members to manage all production schedules;
• Manages the monitoring and on-time replenishment of stock-item, directs regular review and updating of safety stock level as set in the system according to the current operational requirement;
• Reviews and endorses for approval the recommendation for additional spares and/or stock provisioning, as well as additional and coverage for parts pooling by contracted service providers, as deemed necessary;
• Management of long-term maintenance plan and make necessary changes required to support operator and company’s objectives;
• Management of Task Cards to ensure the task card database satisfies customer list of work and airworthiness requirements, including; Continuous improvement & development;

Requirements and Qualifications:

• Engineering degree from aeronautical, mechanical, electrical, electronic, avionic or other studies relevant to the maintenance and continuing airworthiness of aircraft/aircraft components and / or DGCA / EASA license in either Airframe and Power plant category or avionics category.
• Minimum 10 years of relevant work experience out of which atleast 3 years in supervisory/ managerial position.
• Knowledge of QMS, SMS, AVSEC, HF, and engineering documentation system;
• Good technical knowledge (theoretical and practical) in A320 aircrafts and company engine types.
• Demonstrate knowledge of the relation with the company maintenance providers and contract policy and procedures.
• Knowledge in Airline application -based ERP system.
• Strong decision-making abilities, and effective problem solving and negotiations skills.